4.9
7935 reviews75 reviews have no rating
BirdEye is an Innovator in Reputation Management Use Cases and Deployment Scope - BirdEye is changing the game with reputation management. By providing business owners the ability to overcome issues, acquire positive reviews, and work more effectively with their clients and customers, BirdEye is making both businesses and customers better. - -Currently I have clients I have enrolled in BirdEye and I work with clients that have enrolled in BirdEye. It's always a pleasure to show my clients such immediate results in gathering reviews and getting more SEM traffic due to high ratings. Pros - Reputation Management has never been better. By providing Gated Reviews, businesses can help catch bad customer experiences before the reviews hit the internet, giving the company a chance to fix any problems and win customers for life. -Easy-to-Integrate code displays your reviews on your website, and the schema markup helps those reviews to pass stars into Google. Win Win for SEO and SEM. -Citation management is an included piece of the pie, which also helps local businesses to make sure local clients can find them and see their reviews easily Cons - It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only. -Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge. -The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly. Likelihood to Recommend - I work with over 100 dermatology, chiropractor, and dental offices, and local businesses that utilize BirdEye as their only reputation management platform. I recommend any new clients that are not currently utilizing the platform to definitely do so, because stars get sales. Users and Roles - There are only 2 people in my business, but we both see and interact with all the businesses we're currently running BirdEye for. This includes sending over negative reviews for service, in-depth reporting, and tracking conversions utilizing BirdEye integrations. Return on Investment - My clients have experienced very large increases to overall SEO and SEM traffic after reviews began coming in, this has increased CTR and conversions through ads to generate more revenue than ever before. -The old-school gated review processes were wonky and required way to much time with hands-on functionality. With BirdEye the software manages almost all the work, so we can spend less time manually managing reviews. -Being able to provide local SEO and reputation management as a service option has increased our overall retainers while driving more growth for our clients. It's a win/win for relatively low investment. Alternatives Considered - There really isn't anyone doing what BirdEye does. There are other Reputation Management agencies that have account managers and much higher retainers. BirdEye automates the process like nobody else, and that's why they're growing so quickly. Other Software Used - Moz, Google Analytics, Google Ads (formerly AdWords)
The support worker was amazing!
Kyle made the initial process a breeze and had a great personality to boot. Thanks so much.
Polite and very knowledgeable. Took his time to show me areas that I have never explored.
Listened well & took prompt effective action
Birdeye makes it so easy to get reviews from your clients and easy to respond to their reviews. We have gave more reviews in one week that we have in the last couple of months. Birdeye also makes it so easy for us to share clients reviews.
Best customer I've ever had with Birdseye!!!
very quick response and able to let me know what I need to do at the corporate level. thank you
Very prompt in your responses. I appreciated that you followed through with what you promised.
Quick service and great platform!
Support member reached out to me directly and made the whole situation so much easier than a simple reply via Support ticket. Thank you.
The chat person was very patient and I had several people that avoided me from continuing the chat. He ended up calling me to help me over the phone. That was very helpful and the customer service was greatly appreciated.
Directed me to a link that I could see step by step directions. thank you
My rep was awesome. We chatted on the web portal and then I called the 800 number and was able to connect with him. He worked through my frustration and solved the issue to completion. Excellent experience.
Very quick response time and fixed issue on the first time!
Very impressed on well I was communicated with, when trying to figure out why our system was not working properly. I was called every single day to be updated on the progress, until the error was fixed. Thanks so much for getting the issue taken care of!
Very happy to be working with a true professional!
I discovered this company at the ADA meeting in Hawaii and heard several others give positive feedback while I was there...so I decided to sign up. It has been about a month and has been a great experience so far. We combined their services with a strong effort in the office to request reviews and now patients are entered to win a nice raffle prize when they leave reviews. These efforts combined are really making an impact.
Supported me with my questions and walked me through the steps. Very knowledgeable and friendly!
The only trouble I had was getting it scheduled. I received a call that an earlier time was available and it took me two very frustrating phone calls to Birdeye to reach the scheduler (Jaqueline?). If they are recorded, you should take a listen... they were bad (both happened on 11/15). Once connected with Sunaina, everything has been great!
The team was very helpful. They responded quickly to my response. Initial ticket response was a little slow, but afterwards all communications were prompt and they resolved my issue.
Always courteous and knowledgeable.