4.9
7935 reviews75 reviews have no rating
Everyone has been very good. Some are outstanding - for instance, I just got off the phone shortly ago with Peter. He was fantastic. Could not have been any more understanding and supportive.
Got to me in a timely manner and resolved my problem quickly. Customer service is great!
New to Birdeye Pros: The product seems to be very promising...Just getting started so hope to have more to share in the very near future. Cons: Running in to some bug issues - but support is standing behind it I am utmost confident all will work out great. Overall: The support and training has been top notch. I cannot wait to really get up and running with this product and see what it can do for my clients.
Guy was great. Kind of disappointed with birdseye why does my link keep falling of track?
Trying to type a 9 above but it doesn’t seem to stick. I’ve had two experiences....spoke to someone in September about the address change and nothing happened. Now I made a request, this time through your system and it seems to be updating all the listings...thanks
They were very helpful and prompt with their replies! No complaints whatsoever.
Very informative and thorough. No suggestions at this point.
Awesome Customer Support Pros: Easy to use and it does result in more reviews. Plus the customer support has been great. Cons: Not able to integrate sharing of Yelp reviews. But that is more of a problem with Yelp.
The rep responded very quickly to my ticket. He also called a second time to follow up since he did not reach me the first time.
TtECH SUPPORT WAS VERY HELPFUL, AS OPPOSED TO THE ORIGINAL PERSON ANSWERING THE PHONE
Great Reviews Tool Pros: It is pretty user friendly once you get the hang of it. Cons: It does take just a few sessions to figure out how to use the tool, effectively. Overall: Great Support team and pretty cool reviews tool.
My rep, Jordan, was very helpful and informative. I look forward to working with him again next week.
Birdeye Review Pros: BirdEye gives regular , prompt feedback from my patients, it makes following up with my patients so easy. Cons: I have not found anything yet that I do not like. Overall: This service keeps tabs on my reviews so I see EVERYDAY how my staff is doing. I can address the few issues I have had quickly while it is still fresh in everyone's mind and turn a negative into a positive!
BirdEye Pros: Simple and intuitive interface and very effective. Cons: We only use the review tools and I have nothing bad to say. Overall: It has been great from signing up to onboarding to putting it to use.
The rep answered all my questions.
I have has a great experience w Babette in our training. Looking forward to beginning to proactively managing our reviews and online presence.
Birdeye review Pros: Allows us to send a review request once and Birdeye does the chasing. Has helped us increase the number of reviews significantly with next to no effort. Cons: Can be a little slow to log onto the system. Overall: Good. The customer service is excellent although you have to contact them through email and wait for a response the following day.
My question was answered and the staff member was friendly.
It was great, smooth.
They were extremely helpful, we got disconnected and the representative even called me to make sure I was taken care of...Thank You!!
Good service so far Pros: I had a 1 week trial and it looks like it worked well Cons: I don't have enough experience to answer this question
I'm sorry I've forgotten the name of the person who helped me but he was VERY helpful and it was a bonus that I could understand him. He had a great demeanor.
Maria Swiacke at IRA Subaru was fantastic. She is very personable and friendly. She knows her clientele. Maria is responsible and willing to fight for customer's rights. If you want to buy a car go to her. She gets the job done quick and painless. Thanks for everything.