Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7684 reviews75 reviews have no rating
- l
The person I spoke to was very kind and was able to help me with my question quickly.
- s
It's only been a week since we signed up for Birdeye and we already have seven reviews! That's been one our biggest marketing problems, our patients really like our team and office but we didn't have a good process in place to get them to write reviews. Thank you Andrew Johnson for signing us up and for making it so easy for us. - Trinity Family Dental team
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- w
We LOVE having Birdeye in our corner.
- a
Awesome company and the Support team is awesome and so detailed in helping you understand your program
- f
Great customer service!
- a
I love working with Customer support, Every question is always explained quickly and so detailed .
- t
I really appreciated the quickness with which our issue was addressed, as well as the follow-up.
- b
Fast response and very helpful. Thanks Birdeye! Love the program!!!
- r
I have utilized the tech support team at Birdeye on multiple occasions since becoming a Partner. They are all excellent! Quick to respond. And very helpful. I have always gotten the help I needed, and been offered solutions for any problems. I am grateful for them!
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- d
The phone connection was good, I could hear the conversation clearly.
- l
I thought she was thorough and extremely professional. This was probably one of the best experiences I’ve had implementing a new platform. The onboarding was great!
- d
We had a problem with our server not syncing. Birdeye identified the problem and it was solved quickly and professionally!
- g
Very satisfied, so far so good!
- d
BIRDEYE CUSTOMER HAPPINESS ARE THE BEST! THANKYOU FOR THE QUICK RESPONSE
- m
Birdeye has helped us remarkably to raise our profile on the internet and to increase the amount of reviews we are receiving.
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- g
Really positive experience, Jacqueline was really professional and knowledgeable, she made it really easy to understand for me.
- p
Babette explained step by step and she gave easy to follow directions. She answered my questions and walked me through important steps. Babette followed up with a immediate email with a recap and reminder of items I need to send her. I appreciate her guidance and help.
- v
Nice concept, it helping business to grow my gathering their feedbacks and increasing customer satisfaction
- s
Birdeye is hands down the best review application
- m
Birdeye is amazing!!
- m
Matt Hastings is truly an amazing communicator. What was difficult for me to understand talking with other company's offering similar products was made crystal clear with Matt. BirdEye's product offering is truly superior and will significantly improve our online reputation and our business's bottom line.
- l
BirdEye will increase your reviews Use Cases and Deployment Scope - We are a dental office with over 3000 patients. We use BirdEye to encourage our patients to leave reviews and be able to handle complaints quickly and efficiently. BirdEye integrates with our practice management software so it takes very little effort on our part. Pros - We have seen a huge increase of reviews being left - all but 2 have been 5*. -It takes very little oversight or work on our part. -It integrates with our software and sends request for feedback to our patients. Cons - It seems like customer service is now being handled overseas and has not been as helpful as in the past. Likelihood to Recommend - It is very well suited for dental/medical offices with solid customer service that want to generate more positive reviews. It might not be well suited if good customer services policies are not already in place. Users and Roles - Both our Marketing/Office Manager and the Doctor/Owner use BirdEye. Return on Investment - We've seen an increase of new patients who have come to us because of the positive reviews. -We've seen a higher Google placement /SEO function. Alternatives Considered - Demandforce and Solutionreach - We have looked at DemandForce and SolutionReach. Other Software Used - CS PracticeWorks Software