Great for a review platform Use Cases and Deployment Scope - We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with ease, so we don't have to constantly maintain ourselves. The platform is helpful also to keep all reviews in one place. Pros - Review generation -Follow up communication -Sharing on social media Cons - System failures from time to time -Better communication of our contacts being added -Picture changes when sharing reviews to social media platforms Likelihood to Recommend - Birdeye is best suited for companies who need assistance in the day to day help in obtaining reviews. Everyone can always ask/press a button, but to do it on a bill scale for every patient that comes through, on a weekly basis, that's where Birdeye comes in. It is less appropriate for those who maybe have 1-2 people to ask a week. Return on Investment - SEO has increased due to online rep increasing -Review count has come up significantly due to having a platform that helps -The system puts reviews and where they are coming from into perspective to try and obtain more in other ways Other Software Used - LinkedIn Jobs, Meta for Business, Google Business Profile Support Rating - The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also. Usability - It's very easy to use and maintain. If there is ever a question in where to find something or figure out the steps to do something, they are only an email or phone call away. I can easily show other members of my team how to use different functions as well. Plus, the patients and partners can use the links created easily to give us the review we need.

User friendly & a great marketing tool Use Cases and Deployment Scope - Our company uses Birdeye for automated messages to our customers as well as responses to customer feedback on Google and other social media platforms. We have found it to be a helpful tool in communicating with our customers via text and email, as not every customer wants to make a phone call to reach us regarding different things. Pros - Makes it easy to send review requests to customers -Provides a simple way of communicating with customers via text message Cons - NA Likelihood to Recommend - Birdeye is well suited for our company because we encourage our customers to reach out to us anytime of day or night if they need assistance. The platform offers many ways to customers to do so. Some examples are text, email, and it even offers video chat and some other advanced features. Return on Investment - NA Alternatives Considered - Podium - I do not have much to say on this matter, as Birdeye was our selected choice before any other options had been investigated very far. Birdeye offers fair rates and made the onboarding process pretty seamless. Support Rating - Skip. No support needed. Usability - Overall, Birdeye is a very user friendly platform. The only complaint I have is that the mobile app does not update as quickly as using the website. For example, company reviews do not seem to come across to the app in real time as they do on the webpage.

Birdeye - 10/10 service. Buy it today. Use Cases and Deployment Scope - We use Birdeye as a review management and online reputation management system. We utilize it across 6 dealership locations and it is a great platform to have all reviews funnel into one location for ease of responding to reviews. Pros - Customer Service -Review Management -Auto Respond Reviews Cons - Less sales calls with your monthly cadence call -Move to Quarterly calls VS monthly Likelihood to Recommend - Prior to Birdeye, we would have to manually watch our Google business profiles, now with Birdeye they are integrated into one system. We can assign feedback to specific team members to address the issues the customer may be facing with our business, or simply pass on the good accolades of a job well done. Return on Investment - It is on budget for our reputation management system -The Birdeye team is very helpful when needed Alternatives Considered - Podium - Birdeye customer service is ten fold better than Podium. Podium was a nightmare to use, and the customer service is terrible. Support Rating - Never have to wait long for customer support tickets to be addressed. Usability - The set up of custom templates could be easier, but once you understand it, it will be familiar enough to use.

My technical problem was complex as a rehire linking past data switch current. The tech support staff at Birdeye is excellent solved the problem quickly.