4.9
7814 reviews75 reviews have no rating
Birdeye has been great! It’s easy to set up and maintain excited to see the results!
This has been a great service! Very helpful for me and my business
Birdeye has helped out business grow and the tech support is excellent too.
Great service Pros: User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team. Cons: I don't have anything that I like the least. Overall: Reaching out to customers and getting feedbacks from them. Birdeye allowed us to have a platform to reach out to our customers. Birdeye service allowed us to get feedbacks from them and use it to improve our customer service and improve customer experience overall.
Straightfoward and SimpleUse Cases and Deployment Scope - We have an extensive portfolio of properties across the Sunbelt and Birdeye helps us manage their reviews across various portals.Pros - Review templates -Updated reviews -Updated review answersCons - Customer Service -Customer Sentiment Analysis -KeywordsLikelihood to Recommend - Birdeye is great if you have to manage many profiles across different review sites. I, personally, don't find it necessary if you're only managing one single profile.Return on Investment - Improved Reputation -Crisis Management -Improved OperationsSupport Rating - In my experience, it really depends on the representative you get. I feel like some care and some don't care at all. I'm under the impression that most support calls turn into a sales-y situation, which, in my opinion, can be annoying.Usability - It's easy to use, straightforward, and simple.
Deepty with onboarding was professional and very interested in our success. Thank you!
Why Get Birdeye? Pros: Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish. Cons: Not all company are perfect but they will try their best to help your company. Overall: Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result!
Onboarding training sessions by Pragya Awasthi was really good.
We are new to Birdeye, however, their onboarding experience is comprehensive and well done.
My experience with Birdeye has been phenomenal! They have been extra helpful when we had questions and their explanation of how to use their dashboard is great! The app and their online dashboard is very easy to navigate and use. I worked with Himani and Krishna and they were super helpful and positive. I would 100% recommend using Birdeye for your buisness.
Shaije has been brilliant in helping us onboard and get started. She is very professional, supportive and great to work with and her follow up is next level. Thank you! Matt
Birdeye is one of the best investments I’ve ever made in my company and worth every penny. From signup to onboarding and follow up Birdeye has been so helpful and on point. I am extremely pleased with the results I’ve been getting and will continue to use their services.
Brian Teodoro knows what he's doing! Thank you
Birdseye works perfectly for our customer service needs!! Pros: I love that we can see what our customers are liking, and that we can see what we can improve on as well. Cons: It sometimes logs me out, but it is easy to log back in! Overall: Everyday we are able to see what our customers needs are. What they are needing us to improve on, and what they love about us!!
Birdseye works perfectly for our customer service needs!! Pros: I love that we can see what our customers are liking, and that we can see what we can improve on as well. Cons: It sometimes logs me out, but it is easy to log back in! Overall: Everyday we are able to see what our customers needs are. What they are needing us to improve on, and what they love about us!!
Great Platform Pros: Birdeye is very easy to use for reviews. Everything is laid out nicely and never have issues. Cons: I wish that when someone reviewed on Birdeye that it would automatically review on the other platforms.
Birdeye makes my day easier Pros: That I can text links to inquiring clients Cons: That it logs me out everyday and I have to re sign in Overall: It has been great!
Birdeye is easy and great! Pros: Easy texting and get notifications very quickly! Cons: Logs me out every time I leave work for the day! Overall: Great for customer communication, super easy and quick!
Deepty has been an incredible asset to my experience as a BirdEye customer. Her dedication to ensuring our success and satisfaction is truly remarkable. She has a deep understanding of the BirdEye platform and went above and beyond to help us navigate and optimize its features to meet our specific needs. Deepty's guidance has been invaluable in streamlining our processes and maximizing the benefits of BirdEye for our business. What sets Deepty apart is her commitment to her customers. She is always responsive, patient, and willing to provide the support and insights necessary to help us succeed. Her ability to translate technical details into understandable language has made working with her a breeze. Deepty exemplifies what customer success should look like. Her professionalism and genuine concern for her customers' success are truly appreciated. She's a true advocate for her clients, and it's evident in the results we've achieved with her support. Thank you, Deepty, for your exceptional dedication to customer success. You've made our experience with BirdEye outstanding.
Great effective online campaign
It was a pleasure working with Snehashish from Birdeye , he was always very eager to help, had perfect knowledge of the software and always followed up on time. Our zoom meetings were a great help setting up the platform. Thank you Catherine from TheMusicGym
Why Get Birdeye? Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result! PROS Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish. CONS Not all company are perfect but they will try their best to help your company.
Great Platform PROS Birdeye is very easy to use for reviews. Everything is laid out nicely and never have issues. CONS I wish that when someone reviewed on Birdeye that it would automatically review on the other platforms.
Birdeye is easy and great! Great for customer communication, super easy and quick! PROS Easy texting and get notifications very quickly! CONS Logs me out every time I leave work for the day!
Great service Reaching out to customers and getting feedbacks from them. Birdeye allowed us to have a platform to reach out to our customers. Birdeye service allowed us to get feedbacks from them and use it to improve our customer service and improve customer experience overall. PROS User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team. CONS I don't have anything that I like the least.