Our reviews
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4.9
7581 reviews75 reviews have no rating
- p
I recently had the pleasure of going through the onboarding process with Birdeye for our company, RanLife Home Loans. Our onboarding specialist, Itishri made it an absolutely outstanding experience from start to finish. I cannot praise Itishri enough for her professionalism, expertise, and dedication to ensuring a seamless transition onto Birdeye's platform.
- s
Great platform. Customer service is quick and efficient.
- c
Excellent consumer facing experience. Overall, we are very happy with what Birdeye offers. PROS We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. CONS The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site. REASON FOR CHOOSING BIRDEYE The customer-facing experience and the review request automation is very robust. REASONS FOR SWITCHING TO BIRDEYE The customer-facing experience made the decision for us. VENDOR RESPONSE Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye! Replied August 2023
- n
Great for businesses of any size! PROS I like that we are able to capture our customer's feedback and perception of us so we can continue to be better for them. CONS I am still continuing to learn functionality and everything the platform is capable of. VENDOR RESPONSE Thank you for taking the time to leave us a review! Replied August 2023
- v
Birdeye has been great Overall, very helpful, friendly staff and super user friendly PROS I enjoy how user friendly Birdeye is, everything I need for reviews for our company is all in one place. CONS I don't like how I don't know every capability in Birdeye, but that's not at fault of Birdeye they have lots of help and seminars. VENDOR RESPONSE We appreciate you choosing Birdeye! Replied August 2023
- h
Birdeye makes it easy to keep reviews in one place Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction. PROS This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer. CONS Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should. VENDOR RESPONSE Thank for leaving Birdeye a review.We appreciate your business and support! Replied August 2023
- s
Amazing support helping me with my request with top notch follow up and task management. Thank you again!!
- s
Abhyuday was amazing. I feel like I got enough information and help to boost my business and I even recommended to my fellow business owners to join bird eye since I truly believe this is the best solution for small businesses in the market at this very moment. He is very patient and kind so I didn't feel like i am a computer illiterate and i got to learn how to use the portal. Thank you so much!
- n
Excellent customer service, professional and efficient
- q
Sean (Shankhayan Chowdhury) has been an absolute rock star! He communicates very efficiently, effectively, and in a timely manner. He also knows the Birdeye platform like the back of his hand and has made implementation a breeze. Thank you, Sean! We're also very impressed by the Birdeye platform overall -- very robust and effective tool!
- s
Gautam has helped me make a seamless implementation process and really learn the ins and out of Birdeye and its features.
- t
Very hands on, answered all of our questions and gave us great direction.
- k
Nate was great!
- q
Nate was absolutely great. He worked with me while continually being patient, thorough and maintaining a very positive attitude. What more could you want from a rep?
- m
Shiva has been so great during the onboarding process. Extremely responsive and helpful. The process has been pretty seamless thus far. Dean was our sales rep and he was fanastic too!
- r
Clear and helpful communication. Great at problem solving any issues that came up. Responses have been very quick and issues don’t go unresolved.
- s
Nate Sabharwal was simply excellent in his delivery and communication. Great experience.
- j
Wonderful team to work and learn with, thank you!
- s
"The weekly calls have been great. Always reviewing materials, information prior to moving on to the next step. Thank you for Double checking our work prior to activating campaigns."
- c
Our Rep who sold us Birdeye left right before implementation, so there was confusion at the beginning with our contract, which had to be changed. That part almost made us change our minds about Birdeye, but since then, all has been good so far. Gautam has been super helpful and knowledgeable and really made the implementation very easy, he was great!
- l
I often felt that I did not understand what was needed from me, which caused multiple delays in our onboarding process. There were multiple instances where we had a call scheduled, and we found we couldn't move forward with the call because something was outstanding that I wasn't aware of. Through our onboarding my direct team did not receive formal training on Birdeye, so it is now something we'll have to schedule with our new account manager. Overall, the onboarding process was not smooth, and I'm left feeling that we do not fully understand where to go. I am thankful for the responsiveness to my emails, however I don't feel that we received the level of organization I expected.
- l
Great onboarding experience! Michael and Kristin have been wonderful to work with. Their attention to detail and patience is much appreciated.
- t
The team did a great job in explaining the many features as well as how to use them. The team also did a great job in the planning of implementation and follow up to questions.
- k
Our team has been wonderful to work with. We have some tech people and some not-so-techy people at our company. Ankona and Seth have been great at explaining things so all can understand. It's always a pleasure to meet with them because they are friendly and cheerful.
- d
My onboarding experience with Itishri was excellent. She was very thorough and detailed