Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7616 reviews75 reviews have no rating
- c
I am so happy that we rejoined Birdeye. They takes away the stress of asking for reviews from our patients! Plus they actually get your reviews to Google and Facebook. Its refreshing to work with a company that does what they say they are going to do.
- a
Recommended for ease of client communication Use Cases and Deployment Scope - I use birdeye everyday to communicate with clients via text message, to send google review requests and to manage reviews in other platforms as well. Birdeye streamlines our client communications so if someone is out the next person can pick up the conversation or manage the reviews as they come in.We're all able to keep an eye on the ball and allows for better customer service. Pros - Allows us access to text message from anywhere -Streamlines client communications -Helps manage company google reviews Cons - N/A Likelihood to Recommend - Clients are more apt to respond to a text message than an email but birdeye has capability for both which is great. Contacting clients via birdeye has allow shorter response times and better communication with them overall. Return on Investment - It allows for shorter wait time in client communication. -It has helped increase our client retention as they feel heard when we can respond quickly with a text Other Software Used - Pipedrive, Clio Support Rating - Quick response time Usability - It's easy and straight forward to use. Very little questions when onboarding to learn to use it.
- c
Been with Birdeye for a short period and seems very helpful and easy to use for our plumbing business
- b
Absolutely amazing platform and service. I 10x’d my reviews by using this service. Thank you 🙏
- c
- t
Extremely impressed with the training and experience in working with Birdeye.
- m
Easy to use app and can link to major review portal . I am very please with the on boarding and service
- n
I was connected to Zoom quickly and have experienced very good quality and communication with the technical support specialist.
- d
I would give you six stars if they were available. The customer support is amazing and the patience and expertise is the best!
- c
Working with Deepty For our companies onboarding has been truly delightful. Birdseye as a tool to help grow our business is quickly showing itself to potentially be a valuable addition to our sales strategy, But working with Deepty in getting us up and running has made the whole process very user friendly. Thank you D" this is going to be Awesome!!!!!!!!!
- a
Birdeye has impressed me with the results. We were able to quickly and easily deploy the Birdeye toolset across our team. Reviews are coming in daily!
- u
The best rating review app. bar none. Get on board if your are not on board already. Azuka
- t
Sanyam was absolutely brilliant. I'm not the greatest at this type of thing so he had to show great patience with me. He explained and went through the whole process and how I can tailor Birdeye to my needs. I cannot thank Sanyam enough.
- a
Birdeye within the Vet World Overall experience with Birdeye is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use. PROS I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can. CONS Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement. REASON FOR CHOOSING BIRDEYE Due to price and trying to have everything in one location. VENDOR RESPONSE Amazing! Thank you for sharing how much you love utilizing Birdeye Social! Replied August 2023
- p
I recently had the pleasure of going through the onboarding process with Birdeye for our company, RanLife Home Loans. Our onboarding specialist, Itishri made it an absolutely outstanding experience from start to finish. I cannot praise Itishri enough for her professionalism, expertise, and dedication to ensuring a seamless transition onto Birdeye's platform.
- s
Great platform. Customer service is quick and efficient.
- c
Excellent consumer facing experience. Overall, we are very happy with what Birdeye offers. PROS We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. CONS The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site. REASON FOR CHOOSING BIRDEYE The customer-facing experience and the review request automation is very robust. REASONS FOR SWITCHING TO BIRDEYE The customer-facing experience made the decision for us. VENDOR RESPONSE Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye! Replied August 2023
- n
Great for businesses of any size! PROS I like that we are able to capture our customer's feedback and perception of us so we can continue to be better for them. CONS I am still continuing to learn functionality and everything the platform is capable of. VENDOR RESPONSE Thank you for taking the time to leave us a review! Replied August 2023
- v
Birdeye has been great Overall, very helpful, friendly staff and super user friendly PROS I enjoy how user friendly Birdeye is, everything I need for reviews for our company is all in one place. CONS I don't like how I don't know every capability in Birdeye, but that's not at fault of Birdeye they have lots of help and seminars. VENDOR RESPONSE We appreciate you choosing Birdeye! Replied August 2023
- h
Birdeye makes it easy to keep reviews in one place Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction. PROS This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer. CONS Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should. VENDOR RESPONSE Thank for leaving Birdeye a review.We appreciate your business and support! Replied August 2023
- s
Amazing support helping me with my request with top notch follow up and task management. Thank you again!!
- s
Abhyuday was amazing. I feel like I got enough information and help to boost my business and I even recommended to my fellow business owners to join bird eye since I truly believe this is the best solution for small businesses in the market at this very moment. He is very patient and kind so I didn't feel like i am a computer illiterate and i got to learn how to use the portal. Thank you so much!
- n
Excellent customer service, professional and efficient
- q
Sean (Shankhayan Chowdhury) has been an absolute rock star! He communicates very efficiently, effectively, and in a timely manner. He also knows the Birdeye platform like the back of his hand and has made implementation a breeze. Thank you, Sean! We're also very impressed by the Birdeye platform overall -- very robust and effective tool!
- s
Gautam has helped me make a seamless implementation process and really learn the ins and out of Birdeye and its features.