Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7687 reviews75 reviews have no rating
- p
Awesome app!!!
- j
Ajay got this done in one day for us. Very happy with the turnaround.
- k
I start using Birdeye for my dad’s business and I had a pleasure to work with Itishri and Jessica. itishri was the sweetest lady ever she explained me everything and she was very patient and she knows what she is doing thank you very much
- k
Birdeye support was very efficient, and took care of my missing review. Very appreciative on customer support to walk me through the necessary steps to contact google. Review was found. Thank you Birdeye!
- n
Excellent overall package and very responsive support with great knowledge
- m
My tech was very polite and patient, troubleshooted efficiently and resolved the issues we had with the programs. She also explained what went wrong clearly.
- j
Thank you for helping us sort out the problem. We greatly appreciate how knowledgeable and patient you were.
- k
Ankur Kumar it’s always very helpful.
- l
Thankful for Avinash!
- d
Great people who AIM to please:)
- i
Manage your online presence with this tool Pros: Amazing dashboard to manage your business locations to monitor the reviews and respond them on time. Great way to address any customer grievances and collect feedback Cons: Customer service needs some improvement to address few bigs regarding delay in response to reviews
- a
They took to thine to find answers and then relayed info to me later in the day with answers also.
- j
My rep was able to help me work thru a couple different issues I was having in about 7 minutes and I am completely satisfied with the results. THANK YOU
- k
Always great support,however one question I asked was not as clear, but it's okay.
- a
My problem was completely resolved within a few days! The Birdeye team is easy to contact and timely in their response. Very professional team to work with.
- d
I appreciate being able to get help with setting up your software. Huge time saver!
- s
I really appreciate the work and resources they bring to resolving creative challenges.
- a
Mark was great! Very helpful and resolved my questions very fast. Thank you Mark!
- r
Nidhi is so helpful, and very patient with us.
- j
Such an Easy Service Pros: I enjoyed how easy it was to navigate around the site and also interacting with customers was a breeze. Cons: I do wish some of the features like viewing the closed cases were a little easier to access. Overall: Overall, Birdeye makes customer experience tracking very efficient and easy! I would definitely recommend to a friend or colleague!
- s
We are loving Birdeye! Pros: It's helped streamline our review request process as well as give our clients a way to reach out on chat which has saved us a ton of time and gotten us more sales. Cons: Having to create an API to connect to our POS but that's just because our POS is specialized, I don't think that's anything on Birdeye lacking. They've been great throughout the process and will only be better once we're linked.
- r
Great Customer Service! Pros: The customer service and reviews have been a big part! Cons: It's very expensive. Everything else is great!
- m
Changes you can see! Pros: Automation on review response. Ease of communication with some of the functions like negative reviews. Cons: The interface of updating listings. Too much manual updates to do on our own, very dependent on requesting updates.
- d
Great review app. Pros: I like the auto-post feature to social networks for reviews Cons: I wish the templates were more customizable. Wish it could track reviews sent via email. Overall: I have the app., now my challenge is to get my salespeople using it.
- j
They were great! They were very direct and helpful. They answered my additional questions as well.