Our reviews
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4.9
7688 reviews75 reviews have no rating
- f
Very good support!
- m
Mark was awesome. Super fast on Chat and then jumped on a Zoom to get immediate help.
- a
The rep was patient and allowed me to locate my information until it was completed.
- a
Praveen was very helpful is explaining the issue and resolving.
- n
Ojasvi (OJ) was prompt and effective at helping me reach a solution. I received a call to confirm the issue was fixed as well as a follow-up email.
- c
Akash Roy was my onboarding specialist as we made the transition from Podium to Birdeye. He was very knowledgeable, patient and thorough through the onboarding process. He ensured I felt comfortable with each tool. Joseph Carducci was my sales rep that got me started with Birdeye. He was also great throughout the whole process. Thank you Birdeye Team!
- e
Very patient and kind in explaining everything.
- t
So helpful! Use Cases and Deployment Scope - It helps us connect and communicate with our customers. Allowing us to better serve our customers in a fast and professional manner. Our customers feed back is the life blood of our company and helps us to know if we are healthy or where we need to improve to care for them. Happy customer happy business and Birdeye helps us do that! Pros - Their customer service is awesome, always friendly and helpful. -They help funnel the multiple sources of information and consolidate that knowledge right to you! -Web-site is user friendly. Cons - Notifications need some work. -Social media platform need help too. Likelihood to Recommend - When we are trying to follow up with customer, Birdeye helps us to do it professionally. Return on Investment - Birdeye helps us achieve our goal of WOWing customers. -Birdeye helps us keep a step ahead with know what we can do improve. Support Rating - Friendly and fast! Usability - Fantastic customer service and a product that delivers result!
- d
review request from dpm Pros: reviews and chat with the app to see who asks questions Cons: customer service too many emails and too many rep changes as a partner a different rep every so many months Overall: online reviews
- a
Amazing Source Use Cases and Deployment Scope - Birdeye has been an amazing tool that helps generalize all of our companies reviews together. By utilizing Birdeye, we are able to optimize on reviews and keep a live outlook on the feedback we receive as a company. We are able to share the praises of reviews within our company, to lift up employees and celebrate for providing good services. We are also able to be informed of a negative review and be able to address the issue with the customer right away, which usually turns our negative review into a positive! Pros - 24/7 live feed of reviews -Emails when new reviews come in -Access to giving feed back back to customers Cons - I have not come across any issues on my end Likelihood to Recommend - Birdeye is a great tool to receive customer reviews. Our company loves to serve customers, so staying on top of all positive and negative reviews is vital to our operations. We are able to get visuals on negative reviews that come in, and respond quickly to customers to resolve the issue. This helps turn our negative reviews into positives most of the time as well Return on Investment - Addressing negative feedback -24/7 visuals on reviews -Emails from Birdeye Alternatives Considered - AngelList Venture - Birdeye has more content. The set up from Birdeye is very easy to navigate for our company. The set up is very easy. Birdeye can be utilized to send emails of live feedback which allows us to be able to respond in quickly manners. Birdeye has been my favorite platform so far. Other Software Used - AngelList Venture, Centreviews, Birdeye Support Rating - Great support. Fast and efficient. Usability - This is very user friendly.
- r
Representative I spoke with over chat was very timely and solved my issues without problems.
- b
I had himanshu. He was very nice and patient with me.
- j
Easy fix
- j
I love the personal attention I have received from Gaurav, who has helped me set up custom email campaigns recently. He was very kind and helpful!
- m
Husain was very quick and thorough with resolving our issue. Thank you for the excellence.
- w
Great customer service
- j
Fast and Efficient
- f
Wonderful services! Informative!
- s
Ketan was extremely helpful and was able to solve our current issue. We may need his help if we have failed connections in the future, and he was more than gracious in offering to help at any time.
- k
They handled my request very quick.
- j
Very helpful as usual
- j
Always professional, knowledgeable and helpful
- b
Emailed support, had a call very quickly. Issue was shown through a zoom meeting and issue was send to another support level and quickly resolved.
- l
Very efficient and the issue was resolved via remote access.
- f
Well spoken, polite and had the knowledge to help resolve my problem.