4.9
7849 reviews75 reviews have no rating
I’m grateful for the representative who helped me with my questions and requests. She was quick and effective and friendly.
He was very courteous,explained everything in detail.Very nice experience.
Avinash is the best!
Avinash takes his time to follow through and find the root cause of any account issues!
The support rep was professional and got the job done
I have had a grea experience with them they helped me bring a 3.7 star review up to 4.4 in a few weeks
Great company to work with - very helpful and easy integration!
Avinash is thorough and quick!
Piyush is extremely helpful and knowledgeable, kudos to Piyush!
The support I received was very helpful and timely. Thank you for your help!
Support was very knowlagable and helpful. Thanks
Your representative was awesome and very helpful.
Ankur called to follow-up on a support ticket we were working on yesterday. He was able to provide me with guidance on how to continue finding solutions and he was also able to guide me to updating the SOT on an unrelated issue and save the day! Thank you so much for your excellent support!
Response time and problem solving are impeccable!
Great follow up and attention to detail - thanks so much!
The people on this call were able to figure out that some of our brands had current contracts with Birdeye. While this was something that we will be working to solve, maybe we should add a step to the implementation which checks a brand and let’s us know automatically.
Ankur was very thorough and walked me through steps so I can eventually do these things myself. His personable personality made the process much more enjoyable. Thank you for your help, Ankur!
We love BirdEye! Best in the Biz!! Always efficient and helpful with their services.
Birdeye keeps us present on social media. Birdeye helps drive potential clients to our website and social media. PROS I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries. CONS Nothing at the present time that is least helpful when utilizing Birdeye. REASON FOR CHOOSING BIRDEYE ease of using , user-friendly, professionalism and availbility of Birdeye support staff VENDOR RESPONSE Thanks for the great review! Replied August 2023
Beautiful
awesome
Nidhi Verma was very attentive to my issue and very informative. I appreciate the wonderful customer service that was provided me. As it turns out it's a issue with the way Chrome is on my computer.
Efficient and thorough as always
Efficient and thorough as always