4.9
7812 reviews75 reviews have no rating
Nidhi is so patient and helpful
The rep was phenomenal! She helped me take care something that I had no idea how to take care! She was patient and polite! Awesome experience!! Thanks!
Super fast resolution
Birdeye reps are always very prompt, knowledgable, and courteous! Thank you!
My issue was resolved very quickly.
Very friendly representative
OJ is wonderful, she is very knowledgeable, personable, and helpful! Thank you, OJ!
OJ is wonderful, she is very knowledgeable, personable, and helpful! Thank you, OJ!
OJ is wonderful, she is very knowledgeable, personable, and helpful! Thank you, OJ!
Sumon helped and was quick. Great service
He was very helpful and friendly.
Ketan was very helpful and answered all my questions! Thank you again.
Debajnan Bhattacharya and Pratibha Wadhwani made sure to communicate with me in a timely manner as our issue was time sensitive. Thanks team!
Excellent service as always
Thanks, you guys are the best!
The best reviews generator platform in the marketplace.
Good, until you contact customer service Pros: It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month). Cons: The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them. Overall: Their platform has its uses, but there are other options with much better customer support and that don't just see you as money.
The gentleman that called me back was very helpful and educated me on how to retrieve what I needed from the website walking me through each step of the way.
Aditya called me quickly to jump on a Zoom Call. He trained me on how to fix the problem myself in the future. A Zoom call is the way to go. Support tickets take too long for partners running businesses that need answers fast.
She was very kind, knowledgeable and answered all my questions properly and efficient. Thank you to her for her help and great customer service and performance.
Simply good service. thank you
Great service
Very helpful, and nice customer service.
User friendly. Pros: Dashboard is user-friendly and replying to reviews directly or with templates is a breeze. Cons: I wish it was compatible with our site software so review requests did not have to be uploaded by hand. Overall: Responding to reviews is easy and customer service is very helpful in answering questions.
Thanks to Ketan for all his help.