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4.9

7813 reviews
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75 reviews have no rating

4.9
910 reviews
4.7
38 reviews

Birdeye has helped No Time for Social grow our business and remain ahead of our competition Pros: One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms. Cons: There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly. Overall: We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support.

Bill C.
Thu, Apr 06, 2023 02:05 AMvia Capterra

Very good support!

Frank J B.
Wed, Apr 05, 2023 05:00 PMvia Birdeye

Mark was awesome. Super fast on Chat and then jumped on a Zoom to get immediate help.

Matt D.
Wed, Apr 05, 2023 05:00 PMvia Birdeye

The rep was patient and allowed me to locate my information until it was completed.

Amelia C.
Wed, Apr 05, 2023 05:00 PMvia Birdeye

Excellent and quickly resolved my problem.

Brian K.
Wed, Apr 05, 2023 05:00 PMvia Birdeye

Praveen was very helpful is explaining the issue and resolving.

Agustina R.
Wed, Apr 05, 2023 05:00 PMvia Birdeye

Ojasvi (OJ) was prompt and effective at helping me reach a solution. I received a call to confirm the issue was fixed as well as a follow-up email.

Nicole C.
Wed, Apr 05, 2023 05:00 PMvia Birdeye

Excellent team will definitely continue to use this company

Mario F.
Wed, Apr 05, 2023 05:00 PMvia Birdeye

The issue was already resolved before I called in but the representative was very professional.

Kandi R.
Wed, Apr 05, 2023 05:00 PMvia Birdeye

Akash Roy was my onboarding specialist as we made the transition from Podium to Birdeye. He was very knowledgeable, patient and thorough through the onboarding process. He ensured I felt comfortable with each tool. Joseph Carducci was my sales rep that got me started with Birdeye. He was also great throughout the whole process. Thank you Birdeye Team!

Christine Stewart
Wed, Apr 05, 2023 11:17 AMvia Google

Very patient and kind in explaining everything.

Edgar Pelayo
Wed, Apr 05, 2023 09:14 AMvia Google

So helpful! Use Cases and Deployment Scope - It helps us connect and communicate with our customers. Allowing us to better serve our customers in a fast and professional manner. Our customers feed back is the life blood of our company and helps us to know if we are healthy or where we need to improve to care for them. Happy customer happy business and Birdeye helps us do that! Pros - Their customer service is awesome, always friendly and helpful. -They help funnel the multiple sources of information and consolidate that knowledge right to you! -Web-site is user friendly. Cons - Notifications need some work. -Social media platform need help too. Likelihood to Recommend - When we are trying to follow up with customer, Birdeye helps us to do it professionally. Return on Investment - Birdeye helps us achieve our goal of WOWing customers. -Birdeye helps us keep a step ahead with know what we can do improve. Support Rating - Friendly and fast! Usability - Fantastic customer service and a product that delivers result!

Tanner Besosa
Wed, Apr 05, 2023 07:26 AMvia TrustRadius

review request from dpm Pros: reviews and chat with the app to see who asks questions Cons: customer service too many emails and too many rep changes as a partner a different rep every so many months Overall: online reviews

Denise P.
Wed, Apr 05, 2023 06:55 AMvia Capterra

Amazing Source Use Cases and Deployment Scope - Birdeye has been an amazing tool that helps generalize all of our companies reviews together. By utilizing Birdeye, we are able to optimize on reviews and keep a live outlook on the feedback we receive as a company. We are able to share the praises of reviews within our company, to lift up employees and celebrate for providing good services. We are also able to be informed of a negative review and be able to address the issue with the customer right away, which usually turns our negative review into a positive! Pros - 24/7 live feed of reviews -Emails when new reviews come in -Access to giving feed back back to customers Cons - I have not come across any issues on my end Likelihood to Recommend - Birdeye is a great tool to receive customer reviews. Our company loves to serve customers, so staying on top of all positive and negative reviews is vital to our operations. We are able to get visuals on negative reviews that come in, and respond quickly to customers to resolve the issue. This helps turn our negative reviews into positives most of the time as well Return on Investment - Addressing negative feedback -24/7 visuals on reviews -Emails from Birdeye Alternatives Considered - AngelList Venture - Birdeye has more content. The set up from Birdeye is very easy to navigate for our company. The set up is very easy. Birdeye can be utilized to send emails of live feedback which allows us to be able to respond in quickly manners. Birdeye has been my favorite platform so far. Other Software Used - AngelList Venture, Centreviews, Birdeye Support Rating - Great support. Fast and efficient. Usability - This is very user friendly.

Anonymous
Wed, Apr 05, 2023 02:52 AMvia TrustRadius

Representative I spoke with over chat was very timely and solved my issues without problems.

Ryan S.
Tue, Apr 04, 2023 05:00 PMvia Birdeye

I had himanshu. He was very nice and patient with me.

Brock W.
Tue, Apr 04, 2023 05:00 PMvia Birdeye

Easy fix

Joe G.
Tue, Apr 04, 2023 05:00 PMvia Birdeye

I love the personal attention I have received from Gaurav, who has helped me set up custom email campaigns recently. He was very kind and helpful!

Julie S.
Tue, Apr 04, 2023 05:00 PMvia Birdeye

Husain was very quick and thorough with resolving our issue. Thank you for the excellence.

Michael G.
Tue, Apr 04, 2023 05:00 PMvia Birdeye

Great customer service

Wen-hui L.
Tue, Apr 04, 2023 05:00 PMvia Birdeye

Fast and Efficient

Janice L.
Tue, Apr 04, 2023 05:00 PMvia Birdeye

Wonderful services! Informative!

fjcj1998
Tue, Apr 04, 2023 01:01 AMvia Apple App Store

Very helpful as usual

Janice L.
Mon, Apr 03, 2023 05:00 PMvia Birdeye

Always professional, knowledgeable and helpful

Janice L.
Mon, Apr 03, 2023 05:00 PMvia Birdeye

Well spoken, polite and had the knowledge to help resolve my problem.

Frank P.
Mon, Apr 03, 2023 05:00 PMvia Birdeye