Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7689 reviews75 reviews have no rating
- j
What a game changer! Within the first month, I am already so pleased and relieved to have the entire Birdeye team helping grow our brand’s reputation and take care of our customer’s needs. I cannot speak highly enough of this fantastic partner!
- j
Nidhi explained the topic very well and demonstrates knowledge on Birdeye's features. She is very patient.
- j
We got one part of the situation fixed I still can not fully read the entire message review that are sent by text
- s
Souryyajit understood exactly what I was needing to do, and he helped me to do it!
- c
Thank you, Praveen, for efficiently and effectively answering my question. Birdeye support is always excellent.
- j
Husain Mukadam did a great job and quickly resolved our issue. Thank you for his help
- e
Great platform, easy to navigate through.
- k
The fact that I do not have to deal with an algorithm or a third-party chat and am able to communicate with a real person is greatly appreciated. I don't think AI and algorithms are able to replace humans just yet.
- j
UI/UX isn't great on brideye, but your support team is amazing
- l
The person I spoke to, Nidhi Verma, was great. She was courteous and I was able to relay the information I had to her in a timely manner. She answered questions I had as well.
- m
Was super responsive and the zoom call worked great to help with my issue! Thanks
- o
Nidhi understood my question and helped me solve the problem. I am appreciative!
- c
Gulshan was so helpful in connecting monday.com with Zapier and Birdeye. He's patient, kind, and knowledgeable - winning combination for that kind of role. Thanks!
- e
Great platform, easy to navigate through.
- g
Souryyajit Saha has helped me the last 2 times I called in and it was a Awesome experience!
- a
Mortgage Lender Reviews are helpful with Birdeye Use Cases and Deployment Scope - We use Birdeye to get reviews for how the mortgage loan process went. Our issue right now is we aren't getting reviews from our clients even after a reminder. When I look for a company, I look at their reviews. I need to figure out how better to address getting reviews from the clients. Pros - Easy to use -Website for reviews is simple looking -Reviews at the top showing stars is helpful Cons - Allow our social media tags on our review page - is that an option? -Have sales team call me to show me tips Likelihood to Recommend - Birdeye - I only know it for reviews. If there is more to it, I have no knowledge of that. Return on Investment - For my branch manager, he has hardly received any reviews even though we do lots of business. -Positive is I'm glad our clients have a way to send a review. Alternatives Considered - Facebook Business Manager - It's 50/50 when people do send reviews - they send to Birdeye or Facebook, not one more than the other. Other Software Used - Encompass, Google Ad Manager, Google Sheets Support Rating - I haven't contacted anyone for support other than get my web address to give out. Usability - It's clear and precise. Laid out well when people want to see reviews.
- w
Very helpful and professional! Guide me through all the steps even with my limited computer knowledge! Thanks so much and I will highly recommend Birdeye to other businesses
- b
Knowledgable, courteous, helpful!
- r
Thank you for your help!
- m
OJ is always so helpful and solves my problems quickly!!!
- p
The representative was efficient and super helpful, gave me all the information I needed and was really nice! Thank you!
- v
outstanding performance
- a
Praveen Reddy thank you for the prompt assistance
- a
Ajay is one of the best tech support thats why i always ask him about all the disconnections and etc
- g
Quick! thank you