4.9
7807 reviews75 reviews have no rating
We just finished our onbroading with BirdEye. Very excited to start using all these AI shortcuts in our business. So far, so good. The tools are simple enough for even a non-techsaavy person like me to use. I really like the automation tools they offer that connect to our reservations system. We are getting way more reviews from guests. The social media posting is easy and fun with so many options available. Thanks BirdEye, we look forward to the coming monthly meetings and growing our business together.
Octa plasma is professional and friendly. Quick and knowledgeable.
BirdEye has been an interesting experience so far. The onboarding and integration into our Customer Resource Management proved to be a little difficult at first but they were able to manage okay. Took quite a bit longer than what I was told it would take and there were some scheduling conflicts with setup and training calls. At this juncture, my organization has been with Birdeye for about a month. While we have seen a slight increase in Review traffic, we are left feeling a bit underwhelmed by the performance of the product itself. Now...to be fair, these things take time to develop and good things rarely come overnight. I was asked twice and sent an email all in one week to write a review on my experience...so...to date, this is what I have to work with. The program itself is easy to use, intuitive and customizable. Review requests are a breeze. Referral generation...I think it's gonna be a pass for us because we have seen absolutely no movement at all at this point on that front. Messaging is a really nice feature that we do love to use in our organization. The product itself is "Pricey" but I have found that it's pretty middle of the road and fairly marketed for this type of service. Can you do this kind of thing on your own...Yes, most definitely. Do you...probably not...else, why are you even reading this and considering hiring a company for it. Customer service is great. They're knowledgeable and quick to act. Sales was personable and not pushy at all. To be truthful the sales portion of my experience was probably my favorite. Joe was my rep and he was great. Overall...so far...it's been a good experience. However, at this time, i am unclear if we would choose to continue into a second contract. We're still trying to find our "sweet spot" and we're only a month in. All in all...what i have learned from hiring Birdeye is very simple...you WILL find holes in what you are doing independently and Birdeye will come along side and help to fill those holes in the review space.
I got a very good experience from Jaya. She gives advice and is a good consultant. Highly recommended who like to do business with Birdeye
Sangi was patient and extremely helpful in teaching me how to post on social media. I am a beginner and feel very confident with the tools Birdeye has given me
Ik heb Ayse op bezoek gehad voor het 360-graden fotograferen van mijn EMS-studio. Wat een fijne ervaring was dat! Een super lieve en positieve vrouw, die alles enorm goed uitgelegd heeft. Vervolgens prachtige foto's gemaakt. Dank je wel Ayse!!! Vijf sterren voor jou :))
Thank you to Birdeye for bringing in so many wonderful reviews.
Sanghita was very helpful and patient. She was very thorough and made the onboarding process rather easy.
GREAT CUSTOMER SERVICE & THE BEST PLATFORM FOUND, EASY TO USE.
EXCELLENT service AND products
Birdeye has completely transformed how we manage reviews, messaging, and customer feedback—all from one easy-to-use platform. We’ve seen a huge boost in our online reputation and lead conversion thanks to their powerful automation tools. The support team is incredible, always ready to help and truly invested in our success.
Great customer support
I am very happy with Birdeye (Shraiya Bansal). They help me build trust with working with them. Thank you for your help.
Birdeye onboarding process was amazing. I had the privilege to work with Paritosh and he was so patient and explained everything on the dashboard eloquently. He was extremely efficient. Each time we met, he would then send a re-cap/summary of what we discussed and always followed up on the tasks I needed to complete to move forward.
I am incredibly grateful for the team at Birdeye. Our account was a tough one to say the least. We had lots of ups and downs and delays along the way due to several changes on our side. The team maintained utmost professionalism, and were very supportive throughout the process. Both the sales rep, Chad and onboarding specialist Ashish Roul were proactive, supportive and extremely diligent. You're in great hands here.
Akash Roy Was very helpful and was always on top of the process. Satisfied with the work.
My wife and I have been going to Dr. Brandon Trevino DDS for several years now. We was disappointed with the dental clinics with multiple dentist. We prefer a stand a lone dentist office with one dentist, like a primary care physician. I highly recommend Dr. Brandon Trevino DDS, with a 5 star rating. A excellent dentist, that will take the time to listen and answer your questions in detail. If you are looking for a dentist for you, your children or family members, Dr. Brandon Trevino DDS would be a great choice. He is located in Hurst, TX. near the L.D. Bell high school. Marion Baker
Working with Birdeye and Shraiya Bansal on onboarding my company into the system. Shraiya has exceeded all expectations. She explained, demonstrated and walked through all the different features.
Did a great job helping me understand how to get more reviews, and keep track of my current customers!
Vijay is totally professional offering helpful insights taloring the robust Birdeye software to meet our business needs. I highly recommend Birdeye!
Preet was a great help with on-boarding. The dashboard is easy to use and very helpful.
This has been a GREAT addition to our marketing strategy. LOVE the new Social AI integrations and the review replies. Support has been awesome too.