4.9
7849 reviews75 reviews have no rating
Always Thorough and polite
Quick and efficient support, thank you. Praveena knew exactly what to do to help us.
Always Thorough and polite
Fantastic platform and support!
Rishi was awesome with my training! Looking forward to seeing this product work even more than it already has!
Top quality review management Pros: We have greatly appreciated the integration with our operating system to send out requests for reviews to better improve our business processes. Cons: None so far. We have been satisfied with the function and follow up to address any issues.
Good Product, but BEWARE of Billing Practices... VERY hard to cancel, no renewal reminders, etc. Pros: The product works as advertised, even though there are competitors that are far cheaper. Cons: They nag you constantly about upselling different features. They call frequently to offer "support", but it is really just sales. They notify you about EVERYTHING except when it is time for billing renewal, which they do automatically with no notification, no way to cancel, etc. Really irritating service and deceptive billing. Overall: Wanted to get reviews from customers for our business. The product did an ok job at this.
Mark did great. I just wish Birdeye would let monitor more that one healthgrades acct per location. Not his doing just stating what I think Birdeye should let you do
Clear and persistent communication.
Sumon was quick and knowledgeable. It was great working with him.
Excellent customer support
Thank you Avinash!
Awesome support. Already seen a difference in the amount of reviews we receive and it's only been 2 weeks.
Review Pros: It takes some of the work away from staff (manually sending review requests and cross posting to social media) Cons: That it takes 4 separate calls to complete the set up and integration
Birdeye has helped No Time for Social grow our business and remain ahead of our competition Pros: One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms. Cons: There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly. Overall: We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support.
Very good support!
Mark was awesome. Super fast on Chat and then jumped on a Zoom to get immediate help.
The rep was patient and allowed me to locate my information until it was completed.
Excellent and quickly resolved my problem.
Praveen was very helpful is explaining the issue and resolving.
Ojasvi (OJ) was prompt and effective at helping me reach a solution. I received a call to confirm the issue was fixed as well as a follow-up email.
Excellent team will definitely continue to use this company
The issue was already resolved before I called in but the representative was very professional.
Akash Roy was my onboarding specialist as we made the transition from Podium to Birdeye. He was very knowledgeable, patient and thorough through the onboarding process. He ensured I felt comfortable with each tool. Joseph Carducci was my sales rep that got me started with Birdeye. He was also great throughout the whole process. Thank you Birdeye Team!
Very patient and kind in explaining everything.