4.9
7934 reviews75 reviews have no rating
OJ was a great help today with a difficult client
Thank you for haveing patience with me!
I didn't realize there was an 800# to call, so the rep informed me of that number along with the support website.
Debanjnan knew how to fix my issue instantly and made it a quick and easy process! Thank you!!
Fast and efficient
As always the representative was kind and helpful
Wilson was a big help.
Always Thorough and polite
Always Thorough and polite
OJ is always on top of things. She took the time today to integrate an existing acct into our review site. She kept me updated the whole time.She did a great job!!!!
She was very helpful in a timely manner..THANK YOU AGAIN!!
Quick and efficient support, thank you. Praveena knew exactly what to do to help us.
Praveen Reddy was really helpful and quick in fixing my issue.
Always Thorough and polite
Always Thorough and polite
Always Thorough and polite
Fantastic platform and support!
Rishi was awesome with my training! Looking forward to seeing this product work even more than it already has!
Top quality review management Pros: We have greatly appreciated the integration with our operating system to send out requests for reviews to better improve our business processes. Cons: None so far. We have been satisfied with the function and follow up to address any issues.
Good Product, but BEWARE of Billing Practices... VERY hard to cancel, no renewal reminders, etc. Pros: The product works as advertised, even though there are competitors that are far cheaper. Cons: They nag you constantly about upselling different features. They call frequently to offer "support", but it is really just sales. They notify you about EVERYTHING except when it is time for billing renewal, which they do automatically with no notification, no way to cancel, etc. Really irritating service and deceptive billing. Overall: Wanted to get reviews from customers for our business. The product did an ok job at this.
Mark did great. I just wish Birdeye would let monitor more that one healthgrades acct per location. Not his doing just stating what I think Birdeye should let you do
Clear and persistent communication.
Sumon was quick and knowledgeable. It was great working with him.
Excellent customer support
Thank you Avinash!