4.9
7800 reviews75 reviews have no rating
Debajnan was very helpful and quick to get me a resolution
Ujjwal was amazing! He guided me through the steps to send out my failed text. Super responsive, thank you!
Customizable As Per Our Needs And Great Customer Support Pros: The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly. Cons: They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure. Overall: Birdeye completely instructed us on how to use the platform and automated my system. Using it is pretty simple. I love being able to generate original insights with competitor monitoring, which is a great feature.
I love bird eye and their support and products have been really good
I am absolutely loving the ability to text multiple clients at the same time with the same message, and the assistance I get with creating such campaigns!
proactive and quick response as well as solution.
Very helpful
OJ is great as usual! However, the question I had asked her was one I previously emailed to support and never got the answer. OJ answered me right away in Chat. Thanks OJ!
:) x2
The issue was resolved quickly and efficiently. Thank you
5 STAR CUSTOMER SERVICE. I EVEN RECEIVED A CALLBACK TO HELP ME GET ACCOMPLISHED WHAT NEEDED TO BE
resolving the issue was very easy. they explained it to me and walked me through it all. I appreciate the help
Souryyajit Saha
The issue was happening unexpectedly without explanation. While we could not pin-point why this was happening, the team was great in trying to resolve the issue in a timely manner. They were very proactive. Their eagerness to resolve the issue and constant communication did make me feel as though I was in good hands.
The rep that assisted me was simply amazing. So thorough, so patient and SO helpful. The quality of service and assistance I received was incomparable. I cannot thank Birdeye enough for hiring people like that. Thank you for everything!!!!!
I've spoken to Souryyajit a few times, he/she has been helpful and patient with my inquiries and everytime, my concerns were resolved.
Thank you! My question was answered quickly.
Rep was very informative and helpful
Ujjwal and his team are the best in the business.They always solve any issue that may arise in a timely and professional manner.
Sumeet was very friendly and helpful
My experience with the Birdeye group, from the sales representative to the onboarding staff, was probably the best experience I have had in training and follow through.