4.9
7801 reviews75 reviews have no rating
My experience with the Birdeye group, from the sales representative to the onboarding staff, was probably the best experience I have had in training and follow through.
This thing really works!!!
Birdeye is a fantastic platform that is practical and user-friendly Pros: It is quite handy to have reviews in one location and to have review answer templates thanks to Birdeye. With consumers outside of our area, communication and relationship maintenance have become quite simple. The ease of using a very simple system and being able to freely interact with any of my clients. With the help of this potent instrument, our Customer Experience department has undergone a thorough redesign. Cons: UI may occasionally get challenging. It's simple to operate once you get used to its awkward design. This complicates matters a little bit if a consumer selects the incorrect scale rating and intends to provide bad comments. It always comes as a surprise when the system or the website's layout is updated, and I have to relearn how to utilise it.
Always appreciate the high level if customer care we receive. Thank you.
Praveen is excellent. We appreciate his whole-hearted cooperation.
My Issue was solved quickly and was explained very well
Souryyajit was very helpful!
Our rep was friendly, helpful, knowledgable & quick.
He was very helpful and understood my issue.
Very informative and attenuative
Very informative and attenuative. Highly recommend
This app is truly user friendly!
Has been great for our Google review process.
Great customer support
Manav was outstanding. took the time to listen, offered solution and even pointed out other options that would be helpful. He is an asset to Birdeye.
He was great, very knowledgeable and very patient with my slow computer. Amazing customer service.
It was fast and easy!
Husain was very helpful and friendly. I had a very positive experience.
Customer support is a HUGE positive to Birdeye. Reps are always so kind, helpful, and speedy! So happy to be apart of the Birdeye network.
Deepti was very helpful and professional, she made the onboarding process very easy. We are already seeing the result on reviews . Thank you
Gave me the answer I needed quickly
The rep who helped me was so helpful and extremely patient! The platform is wonderful!!
Nidhi answered my question quickly and clearly! I could not find an answer to a question I had on the support side, so I turned to the chat feature, where Nidhi saved the day! Not only that, but they went the extra mile to explain a workaround to my predicament. Thanks Nidhi!
He was super patient as I was having issues with my computer and very patient helping to find solutions. Thank you!