Our reviews
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4.9
7689 reviews75 reviews have no rating
- m
DB was quick to respond, his instructions were clear, and he was very friendly even when it became obvious that the problem was 100% user error.
- a
Praveen Reddy thank you so much like always for your prompt response
- a
Ojasvi Kapoor(Oj) was great help for tech support! Resolved in less than 24 hours
- j
Efficient and thorough
- j
Ojasvi is always helpful and thorough
- j
Ojasvi is always very helpful
- w
I opened a ticket, and the next response was, "We solved this." which is perfect. The team at Birdeye continues to impress us. Keep up the great work!
- m
Ankur was so helpful! Our meeting was quick and he made sure I knew how to work through the process on my own in the future should I need to. He was very friendly and thorough!
- k
They are always quick to help and very thorough. The product has helped us communicate with our customers better and improved our online presence in the short amount of time we have been using it.
- k
We love working with everyone at Birdeye. Our last experience was with OJ as our support representative. She is amazing. She is so patient and professional. She helped solve our issue and guided us through a few different steps inside of our platform. Great program. Thank you!
- t
He had a great knowledge of the systems an how to fix my issues and walked me thru it. Very professional and willing to help with any other issues or concerns I had. Great Birdeye Rep.
- e
Thank you for all the help!
- c
Praveen and Nidhi were very helpful in drilling down to the root cause of my issues. I did have to do a little additional troubleshooting but they were able to direct me to where to search.
- b
great
- e
All three of my problems were solved with one call that Birdeye made to me... Can you help Facebook learn how to do this? :)
- e
So glad he called and help understand where the new support website is and all the training materials that are there! Super helpful!
- e
The support rep called me directly, which I appreciated, and helped with the problem I had opened a support ticket for and then helped me with another problem I was about to email Birdeye about. I was worried my new problem wouldn't be solved before the weekend, so I am grateful he called when he did.
- g
Quick, easy and effective!
- c
Asane was great. I didn't use support site so I can't rate it.
- j
Customer response is great
- m
I have a good experience everytime! thank yall
- j
Thorough and professional
- s
Dedicated timely follow-up!
- m
Ankur has always been helpful and he has assisted with clarifying things that are difficult to understand in Birdeye. Thank you, Ankur!
- k
Rohit Panchal was very helpful as always!