4.9
7809 reviews75 reviews have no rating
Great customer support
Husain was very helpful and friendly. I had a very positive experience.
Customer support is a HUGE positive to Birdeye. Reps are always so kind, helpful, and speedy! So happy to be apart of the Birdeye network.
Deepti was very helpful and professional, she made the onboarding process very easy. We are already seeing the result on reviews . Thank you
Gave me the answer I needed quickly
The rep who helped me was so helpful and extremely patient! The platform is wonderful!!
Nidhi answered my question quickly and clearly! I could not find an answer to a question I had on the support side, so I turned to the chat feature, where Nidhi saved the day! Not only that, but they went the extra mile to explain a workaround to my predicament. Thanks Nidhi!
He was super patient as I was having issues with my computer and very patient helping to find solutions. Thank you!
Love being a partner with BirdEye! Jay Davis and Brad Zerman and John have been great.
It is refreshing to speak with personnel who are knowledgeable and extremely helpful.
Birdeye Review Pros: The text to chat feature is great as it makes it so convenient to reach out and respond to clients as they are on our website. Cons: The packages available where you don't use all the features and can't cater the pricing to exactly what you just use.
Best in the Market Pros: It is easy to use and support friendly. Cons: Sometimes it can take a few minutes for a message to be sent and received to a customer. Overall: We love using the service.
A consistent and inexpensive option for gaining reviews Pros: Easy to automatically request reviews from customers without staff involvement. Cons: The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up. Overall: Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option.
Identified the issue and solved it. All I can ask!
Husain was great with our web connector issue and we had it corrected pretty quickly and he was happy to work within my time availability. Very appreciative of that!
Great job
Quick at responding to tickets, great communication!
My rep was fantastic and helped me with everything I needed - 5 stars from me!
My rep was awesome and walked me through all of the steps with patience and humor. 5 stars!
Ketan was a great help. We received the solutions we needed from them.
Communicated very well and helped us through the entire escalation. A+ service!
Great customer service!
Thank you!
Aditya Upadhyay was extremely helpful and quick!
The representative Hassin was very nice and pleasant on the phone. He had excellent customer service and he immediately resolved the reason for the call.