Our reviews
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4.9
7689 reviews75 reviews have no rating
- k
Super quick response and knowledge of the issue. Thank you!
- m
Your representative was very knowledgeable and helped me with other issues while he was on the phone with me.
- j
Prompt, polite, and correct!
- d
Provided clear and constructive answers to my question. Very happy with the resolution.
- a
She was excellent
- j
For the first time ever, I could actually understand the person I was talking to which is a huge, huge plus! There is nothing worse than trying to figure out a problem/solution and a language barrier getting in the way!
- r
Hussein is always wonderful to work with. He provides excellent service
- s
It took a while, but we are happy with the fix. Birdeye saw it through.
- n
Really great response as always by the Team at Birdeye!
- s
Maddy always ready to help! Thanks so much!
- b
Nidhi is fantastic
- j
Good experience. Good customer support. Pros: HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good. Cons: The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected. Overall: Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.
- j
- s
Very helpful!
- p
Praveen went above and beyond today with his immediate assistance and resolution. Thank you!
- b
I needed to update my email/phone info and they did it today in just a second! :)
- s
He knew exactly how to fix the problem.
- c
I always enjoy working with Himanshu. He is very friendly, knowledgeable, and quick in resolving my issues. He also makes sure to follow up to see if there are any other issues with which he can helph.
- k
Ankur was very flexible with my difficult schedule. Thank you!
- r
I was able to get an explanation of what was happening and why, which I could pass along to my team so everyone knew what was up.
- b
Birdeye is a great service! Staff are all helpful and respond quickly.
- k
Best company around they help you with any issue much better than any other company around this is the next texting platform for business texting thank you guys so much
- j
fast and efficient
- j
fast and efficient
- r
Smartest, most competent group I've worked with.