4.9
7801 reviews75 reviews have no rating
Quick response by chat support. Offered resolutions to each request/issue without any trouble. Direct and to the point. Very friendly, pleasant, and helpful.
DB from Enterprise Support was wonderful to work with! He answered our questions quickly and was even willing to get on a quick video call to screenshare and talk through everything in more detail.
My internet was so slow and he was really patient and didn’t make me feel like a bother. Hope to have him again next time we run into an issue!
Much quicker service than I expected! Thanks!
Debajnan provided excellent customer service. Resolved my issue in a matter of minutes. Thank you so much!
always thorough and efficient
always polite and efficient
Great experience getting set up. All questions answered quickly.
Very fast response and solved the issue immediately
Got a quick response after submitting ticket. Representative was very friendly and helpful.
DB was quick to respond, his instructions were clear, and he was very friendly even when it became obvious that the problem was 100% user error.
Fast and Efficient
Fast and Efficient
your representatives are always very friendly!
Nidhi Verma is always so thorough, patient, and efficient in resolving problems and answering questions. It is a pleasure to work with her and she is a strong asset to the Birdeye team.
They helped
Praveen Reddy was so helpful in assisting me to set up Google Business Messages. He determined the issue preventing the messages to be enabled and solved the issue. Our business shows the chat option now and works perfectly!
Praveen Reddy thank you so much like always for your prompt response
Ojasvi Kapoor(Oj) was great help for tech support! Resolved in less than 24 hours
Efficient and thorough
Ojasvi is always helpful and thorough
Ojasvi is always very helpful
I opened a ticket, and the next response was, "We solved this." which is perfect. The team at Birdeye continues to impress us. Keep up the great work!
Ankur was so helpful! Our meeting was quick and he made sure I knew how to work through the process on my own in the future should I need to. He was very friendly and thorough!
They are always quick to help and very thorough. The product has helped us communicate with our customers better and improved our online presence in the short amount of time we have been using it.