Our reviews

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4.9

7812 reviews
5
7328
4
368
3
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75 reviews have no rating

4.9
910 reviews
4.7
38 reviews

DB was quick to respond, his instructions were clear, and he was very friendly even when it became obvious that the problem was 100% user error.

Molly E.
Mon, Jan 30, 2023 04:00 PMvia Birdeye

your representatives are always very friendly!

Tatjana S.
Mon, Jan 30, 2023 04:00 PMvia Birdeye

Praveen Reddy was so helpful in assisting me to set up Google Business Messages. He determined the issue preventing the messages to be enabled and solved the issue. Our business shows the chat option now and works perfectly!

Mark R.
Mon, Jan 30, 2023 04:00 PMvia Birdeye

Praveen Reddy thank you so much like always for your prompt response

Alejandra R.
Sun, Jan 29, 2023 04:00 PMvia Birdeye

Ojasvi Kapoor(Oj) was great help for tech support! Resolved in less than 24 hours

Aaron E.
Sun, Jan 29, 2023 04:00 PMvia Birdeye

Efficient and thorough

Janice L.
Sun, Jan 29, 2023 04:00 PMvia Birdeye

Ojasvi is always helpful and thorough

Janice L.
Sun, Jan 29, 2023 04:00 PMvia Birdeye

Ojasvi is always very helpful

Janice L.
Sun, Jan 29, 2023 04:00 PMvia Birdeye

I opened a ticket, and the next response was, "We solved this." which is perfect. The team at Birdeye continues to impress us. Keep up the great work!

Will B.
Sun, Jan 29, 2023 04:00 PMvia Birdeye

Ankur was so helpful! Our meeting was quick and he made sure I knew how to work through the process on my own in the future should I need to. He was very friendly and thorough!

Megan M.
Sun, Jan 29, 2023 04:00 PMvia Birdeye

They are always quick to help and very thorough. The product has helped us communicate with our customers better and improved our online presence in the short amount of time we have been using it.

kate budig
Fri, Jan 27, 2023 11:26 AMvia Google

We love working with everyone at Birdeye. Our last experience was with OJ as our support representative. She is amazing. She is so patient and professional. She helped solve our issue and guided us through a few different steps inside of our platform. Great program. Thank you!

Kristi Simone
Fri, Jan 27, 2023 09:27 AMvia Google

He had a great knowledge of the systems an how to fix my issues and walked me thru it. Very professional and willing to help with any other issues or concerns I had. Great Birdeye Rep.

Tommy T.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

Thank you for all the help!

Elizabeth M.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

Praveen and Nidhi were very helpful in drilling down to the root cause of my issues. I did have to do a little additional troubleshooting but they were able to direct me to where to search.

Collin C.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

great

Brent Z.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

All three of my problems were solved with one call that Birdeye made to me... Can you help Facebook learn how to do this? :)

Elizabeth M.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

So glad he called and help understand where the new support website is and all the training materials that are there! Super helpful!

Elizabeth M.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

The support rep called me directly, which I appreciated, and helped with the problem I had opened a support ticket for and then helped me with another problem I was about to email Birdeye about. I was worried my new problem wouldn't be solved before the weekend, so I am grateful he called when he did.

Elizabeth M.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

Quick, easy and effective!

Gustavo A.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

Asane was great. I didn't use support site so I can't rate it.

Christopher
Thu, Jan 26, 2023 04:00 PMvia Birdeye

Customer response is great

Jonathan H.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

I have a good experience everytime! thank yall

Mark J.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

Thorough and professional

Janice L.
Thu, Jan 26, 2023 04:00 PMvia Birdeye

Rohit Panchal was very helpful as always!

Kevin M.
Wed, Jan 25, 2023 04:00 PMvia Birdeye