4.9
7853 reviews75 reviews have no rating
Birdeye is a great tool for reviews, social integration, and consolidation. My onboarding representative, Akash, is great; he's kind, considerate, helpful, and he goes at my pace.
Birdeye: Efficiently Collect Reviews and Manage Customer Engagement Pros: Birdeye has enabled our management team to collect, monitor, and manage client reviews to better connect with our clients and monitor and improve our interactions with clients. Cons: Initial setup takes time to understand and use the power of Birdeye and can be daunting to staff, but once well acquainted to the software, Birdeye becomes an indispensable tool for our personnel. Overall: We mainly use Birdeye to request Reviews, respond to reviews, Gather reviews from various social media, and post the reviews on our webpage. We also use Birdeye to communicate with our clients and respond to inquiries on our webpage email.
Akash is great! kind, considerate, helpful.
Piyush Agarwal thank you sir for the fast assistance
He helped me quickly and solved the problems.
We were able to connect Facebook and Instagram, Thank you Pareen
The response was immediate, calm and helpful. The support was able to understand and answer all my questions. An email was sent as well on the steps that I have to do which is very helpful! Thanks again!
Great, overall product Pros: The software has really helped us to solicit and obtain feedback and reviews from customers. Cons: The program slim, slightly disintegrated in terms of the difference, features that it does.
Excellent work by Sumon Patra! Thank you for advising us on all the features available within our Birdeye account. We now have our CRM integrated and look forward to more quality reviews in the future. Well done!
Very responsive & extremely helpful
Last week i worked with Ketan Rampal who was WONDERFUL and Avanash [didnt get their last name unfortunately] today but fortunately this ticket will have their info. Great support love working with you
I've always been extremely satisfied with everything about Birdeye! It's the best company I've ever had dealings with!
Customizable As Per Our Needs And Great Customer Support Birdeye completely instructed us on how to use the platform and automated my system. Using it is pretty simple. I love being able to generate original insights with competitor monitoring, which is a great feature. PROS The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly. CONS They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure. VENDOR RESPONSE We are excited to hear how your loving Birdeye's competitive benchmarking feature! Replied April 2023
Best in the Market We love using the service. PROS It is easy to use and support friendly. CONS Sometimes it can take a few minutes for a message to be sent and received to a customer. VENDOR RESPONSE Thanks for choosing Birdeye and leaving us a review! Replied April 2023
I am so thankful for the help I received from Deepti during the onboarding process. She was extremely helpful and thorough. I am already seeing results!!
A consistent and inexpensive option for gaining reviews Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option. PROS Easy to automatically request reviews from customers without staff involvement. CONS The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up. REASONS FOR SWITCHING TO BIRDEYE Podium was really bad and expensive. VENDOR RESPONSE Hi Hannah, we appreciate your feedback. Please reach out to support@birdeye.com if you are ever run into any obstacles. Thank you for choosing Birdeye. Replied March 2023
Using Birdeye for a few months now. Extremely happy with their software and also their support. Highly recommend
Great, easy software to get reviews Great, we got about it 130 google reviews in 7 months PROS It is east to use, you can add many people to your account to manage, it is not much extra work to send out review requests to patients. CONS When you send a txt message with a link to review, people type the review into the text message instead of clicking on the link, so I wish there was an automated response to that text saying “this is a personal txt message to Dr, please copy and paste your review to google by clicking the link above” VENDOR RESPONSE Thank you for sharing the results you have been generating with Birdeye! We love to hear how fast your business has been able to obtain reviews! Replied April 2023
Great way to manage reviews! PROS Manage reviews across multiple platforms and systems. Very easy to request reviews via email or text. CONS Can be difficult to get social media connected to the platform. VENDOR RESPONSE Thanks for sharing, Jason! Replied April 2023
Birdeye: Efficiently Collect Reviews and Manage Customer Engagement We mainly use Birdeye to request Reviews, respond to reviews, Gather reviews from various social media, and post the reviews on our webpage. We also use Birdeye to communicate with our clients and respond to inquiries on our webpage email. PROS Birdeye has enabled our management team to collect, monitor, and manage client reviews to better connect with our clients and monitor and improve our interactions with clients. CONS Initial setup takes time to understand and use the power of Birdeye and can be daunting to staff, but once well acquainted to the software, Birdeye becomes an indispensable tool for our personnel. VENDOR RESPONSE Thank you so much for leaving us a review. We appreciate your feedback. :) Replied February 2023
Good 7 PROS The ease of the software, user freindly. CONS Over sale and when asked to make product changes no one helps. VENDOR RESPONSE Hi Jose! I can assure you that your feedback matters and we are always striving to enhance the Birdeye platform. If you are ever needing assistance please reach out to support@birdeye.com for immediate assistance. Replied February 2023
Abundance Therapy Center very good PROS easy to use and send survey emails to clients CONS to start with the reporting and documents REASON FOR CHOOSING BIRDEYE good rating, referral VENDOR RESPONSE Thanks for your review! Replied February 2023
Review Good PROS Gets me reviews and helps me out in my daily work CONS Is good, it costs a lot, is a good program VENDOR RESPONSE Thanks for your review! Replied April 2023
Great, overall product PROS The software has really helped us to solicit and obtain feedback and reviews from customers. CONS The program slim, slightly disintegrated in terms of the difference, features that it does. VENDOR RESPONSE Thanks for sharing, Brennan! Replied February 2023
Effective tool to boost your online reviews and keep customers happy Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration. PROS The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website. CONS I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves. REASON FOR CHOOSING BIRDEYE the fact that it could do webchat and referral automation was what put me over the edge VENDOR RESPONSE We love all of the results you provided from the impact of Birdeye! AMAZING! Thank you so much for sharing, Colin. We are looking forward to your continued success. :) Replied February 2023