4.9
7935 reviews75 reviews have no rating
Fast and Efficient
Support specialists did well
Nidhi was super clear, to the point, and quick to show me the solutions involved. I really appreciated the screenshare so I can learn in the dashboard where I could make these adjustments myself in the future.
Staff were awesome, attentive and excellent at explaining step-by-step how to use their system. Great work!
The gentleman helping me was extremely charismatic and friendly. He made this such an easy experience. I wish all CS rep's had his demeanor.
Super quick response and knowledge of the issue. Thank you!
Your representative was very knowledgeable and helped me with other issues while he was on the phone with me.
Prompt, polite, and correct!
Provided clear and constructive answers to my question. Very happy with the resolution.
She was excellent
Birdeye has taken the pain out of pursuing reviews. They to the work for us! One less thing I have to worry about. Oh and yes, our reviews have gone up, up, up!!!
For the first time ever, I could actually understand the person I was talking to which is a huge, huge plus! There is nothing worse than trying to figure out a problem/solution and a language barrier getting in the way!
Hussein is always wonderful to work with. He provides excellent service
It took a while, but we are happy with the fix. Birdeye saw it through.
Really great response as always by the Team at Birdeye!
Maddy always ready to help! Thanks so much!
Nidhi is fantastic
Good experience. Good customer support. Pros: HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good. Cons: The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected. Overall: Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.
Very helpful!
Praveen went above and beyond today with his immediate assistance and resolution. Thank you!
I needed to update my email/phone info and they did it today in just a second! :)
He knew exactly how to fix the problem.
I always enjoy working with Himanshu. He is very friendly, knowledgeable, and quick in resolving my issues. He also makes sure to follow up to see if there are any other issues with which he can helph.
Ankur was very flexible with my difficult schedule. Thank you!