Review Generation Agent
Your review growth engine
The Review Generation Agent identifies happy customers, picks the best platform and message, and sends review requests at the perfect time. No manual work needed.
Reviews AI Agents
AI Agents that turn your reputation into revenue
The #1 Reputation Platform, now powered by AI Agents
Optimised review
requests with A/B Testing
AI Agents learn what works. They run A/B tests across subject lines, templates, platforms, and channels, automatically optimising for higher open and completion rates.
128%
Growth in review volume with Birdeyewithin 90 days of onboarding
Generate reviews where they
are needed most
AI Agents identify the right channels to generate reviews, optimising your reputation across every site your customers visit.
75%
Birdeye customers have anaverage rating of 4+
Thoughtful responses
with image understanding
AI Agents analyze photos, capture emotion, and detect sentiment in every review. They craft highly personalised, on-brand replies, building stronger connections with customers.
71%
Average review response rate among Birdeye customers Review Response Agent
Your AI teammate for perfect replies
The Review Response Agent writes smart, personalised, on-brand replies using your tone, sentiment analysis, and workflow rules - so nothing slips through the cracks.
Review Reporting Agent
Insights that don’t need a dashboard
The Review Reporting Agent spots trends, flags issues, and delivers location-level performance reports, so you know what’s working and what’s not, instantly.
Review Generation Campaigns
Generate more reviews, rank higher on Google
More reviews can help your business rank higher in local Google search results. Birdeye makes it easy by integrating with your CRM to send automated review requests, helping you gather more reviews and improve your online presence.
Review Monitoring
Monitor 200+ review sites from one dashboard
Keep tabs on hundreds of leading review sites from a single dashboard and maintain a spotless reputation wherever customers search.
On-Brand AI replies
Reply like your brand in every language and scale.
Craft friendly, human-like replies with just one click. Brand AI adapts to your tone, applies custom guardrails, and ensures every response is on-brand, even across hundreds of locations. Additionally, Birdeye auto-translates reviews and replies to English and vice versa.
AI Review Widgets
Put your best reviews front and center
Let your website visitors see the best of your business by showcasing your top reviews with AI summaries in a widget that give visitors a clear snapshot of what makes your business great.
Social Sharing
Turn reviews into social posts in one click
Stop the never-ending search for social content. Turn your best reviews into powerful posts using our easy-to-use templates.
Reputation Score
Measure your reputation score across locations
Gain a complete view of your online reputation across locations and over time. Automatically gather reviews from all sources and analyze star ratings, review counts, and responses to boost and maintain your brand’s credibility.
Competitive Benchmarking
Surpass competitors with benchmarking
Use AI to monitor your competitors' reviews across all locations and see how you compare. Get actionable insights to identify your strengths and areas for improvement, helping you fine-tune your marketing and attract more customers.
Google Store Ratings
Use reviews to improve Google ad performance
Add your Google star rating to your search ads to increase trust, improve click through rates, and reduce your PPC budget.
Online Reputation Management
#1 Rated Online Reputation Management Software
Birdeye is a leader on the G2 Grid® for Online Reputation Management Software with the highest customer satisfaction score. 95% of users recommend Birdeye, the #1 AI reputation management platform for multi-location brands.
Birdeye customers get results
See all case studies“With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.”
Brandon Dowdy-ErnstChief Experience Officer, Smile Workshop
“Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.”
Aaron NovelloTeam Leader, The Novello Group
“Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.”
Ken NorquistAxia Women’s Health
“Our online reviews have increased exponentially! As a result, we’re getting more business because we know our potential customers make buying decisions based on current customer reviews. It’s a cycle — and it works!”
Gina SvendsenDirector of Marketing, Affordable Family Storage
“We’ve dramatically improved our online reputation. We have a direct connection to our customers that we’ve never had before — and with that, we’ve improved customer retention and customer experience.”
Mark BurshearsDigital Marketing Director O’brien Auto Group
“I’ve loved watching our reputation transform from dismal to extremely healthy. Birdeye has one of the easiest platforms and teams to work with and has outperformed the others we've tried. This is a big deal!”
Justin ShookDirector of Marketing, Southern Career Institute
“Birdeye makes it easy to give your customers a number of different ways to reach you. They’ve been an integral part of us reducing our customer cancellations by over 50% this year.”
David MagruderDirector of Sales and Marketing, Custom Lawn and Landscape
“From diner manager to regional vice president, every person using Birdeye can filter and fine-tune the platform to make it work best for them.”
Denise D’Amico JohnsonCommunications Manager, Black Bear Diner
“We are laser-focused on the patient experience from the top down. With Birdeye, we’re able to get a detailed look at our patients, our successes, and areas where we could improve.”
Tim SurowieckiChief Marketing Officer, Sono Bello
“Birdeye saves us time, improves our hospitality efforts, and helps us be strategic. The platform allows us to keep all of our attention on the guest experience, not on technology.”
Amy DickeyDirector of Marketing, Saxton Group
“Birdeye has revolutionised the way we engage customers and promote positive user-generated content online.”
Briana NunezReputation Management Administrator, Zodiac Pool Systems, LLC
“Patients always tell us how great we are. Now our patients can tell everyone else. Easy to use, set up and Birdeye maintains it.”
Jennifer SalinasManager at McDuffie Dentistry
“You spend your time turning clients into evangelists, and then Birdeye will give them a platform to evangelise to the masses. It’s a perfect system. Everybody wins.”
W. Travis PattersonAttorney at Law, Patterson Law Group
Related Products
See all Productsall-productsFrequently Asked Questions
What is an online reputation management software?
An online reputation management software, or review software, helps you build a strong online presence and boost credibility with your potential customers using reviews. A good review software should let you solicit reviews from your present and past customers, help you with customer review management across sites, and leverage reviews wherever they’re likely to be noticed by your customers.
An online reputation management software, or review software, helps you build a strong online presence and boost credibility with your potential customers using reviews. A good review software should let you solicit reviews from your present and past customers, help you with customer review management across sites, and leverage reviews wherever they’re likely to be noticed by your customers.
Why is online reputation management important?
98% of customers read online reviews before buying a product. An online review management platform helps you build credibility with potential customers using reviews. It also boosts your SEO and helps you attract more customers on Google.
98% of customers read online reviews before buying a product. An online review management platform helps you build credibility with potential customers using reviews. It also boosts your SEO and helps you attract more customers on Google.
What are the key capabilities within Birdeye Reviews?
Birdeye Reviews lets you:
- Generate and manage reviews from 200+ review sites
- Manage all customer communication from one inbox
- Respond to reviews easily with templates and rules
- Amplify reviews to your website, social, paid ads, and search
- Track reviews, NPS, response times, and more from one dashboard
Birdeye Reviews lets you:
- Generate and manage reviews from 200+ review sites
- Manage all customer communication from one inbox
- Respond to reviews easily with templates and rules
- Amplify reviews to your website, social, paid ads, and search
- Track reviews, NPS, response times, and more from one dashboard
How much does Birdeye Reviews cost?
Birdeye offers plans that are customised for your business based on the number of locations you operate and the solutions that you need. Take a look at our pricing page for more details.
Birdeye offers plans that are customised for your business based on the number of locations you operate and the solutions that you need. Take a look at our pricing page for more details.
What reporting capabilities do I have with Birdeye Reviews?
Birdeye gives you complete visibility into your online reputation management program. You can track reviews over time or by location, review sites, region, or country. You can also know the response times and response rates at a location or individual level. In addition, by adding Birdeye Insights, you can also uncover the customer sentiment and top themes in your customer feedback so that you can improve your products and services consistently.
Birdeye gives you complete visibility into your online reputation management program. You can track reviews over time or by location, review sites, region, or country. You can also know the response times and response rates at a location or individual level. In addition, by adding Birdeye Insights, you can also uncover the customer sentiment and top themes in your customer feedback so that you can improve your products and services consistently.
Can I ask my customers to review my business?
Yes, you should. Customers talk about their brand experiences all the time - be it with family and friends or on social media and online forums. Soliciting reviews helps you channel customer feedback to your brand’s advantage and build a strong online reputation. It also uncovers insights that can help you improve your products and services.
Yes, you should. Customers talk about their brand experiences all the time - be it with family and friends or on social media and online forums. Soliciting reviews helps you channel customer feedback to your brand’s advantage and build a strong online reputation. It also uncovers insights that can help you improve your products and services.
Can I exclude unhappy customers from my review campaigns?
We recommend that you send review requests to all your customers so that your online reputation is a true reflection of your brand’s customer experience. Consumers understand that no brand is perfect, and a couple of bad reviews actually make your business look genuine. Excluding unhappy customers from review campaigns can also amount to review gating, which might lead to penalties from Google or other legal and financial damages for your brand.
We recommend that you send review requests to all your customers so that your online reputation is a true reflection of your brand’s customer experience. Consumers understand that no brand is perfect, and a couple of bad reviews actually make your business look genuine. Excluding unhappy customers from review campaigns can also amount to review gating, which might lead to penalties from Google or other legal and financial damages for your brand.
Should I offer incentives in exchange for reviews?
We strongly recommend that you don’t offer incentives in exchange for reviews. While this approach might seem appealing to get more positive reviews, it comes with inherent risks that might damage your brand in the long run. Firstly, consumers today are savvy and can easily see through such tactics, which might lead to an irreparable loss of trust. Secondly, Google is against review gating, which includes offering incentives for reviews. Upon detection, Google might suspend or terminate your business profile which can be detrimental for your brand.
We strongly recommend that you don’t offer incentives in exchange for reviews. While this approach might seem appealing to get more positive reviews, it comes with inherent risks that might damage your brand in the long run. Firstly, consumers today are savvy and can easily see through such tactics, which might lead to an irreparable loss of trust. Secondly, Google is against review gating, which includes offering incentives for reviews. Upon detection, Google might suspend or terminate your business profile which can be detrimental for your brand.
Should I send my customers reminders to leave reviews?
Yes, you can. However, we recommend not being too pushy when asking for reviews. Birdeye allows you to automatically send a reminder email with a customisable delay in case customers don’t respond to your initial outreach.
Yes, you can. However, we recommend not being too pushy when asking for reviews. Birdeye allows you to automatically send a reminder email with a customisable delay in case customers don’t respond to your initial outreach.
What is the best time to respond to reviews?
You should respond to a review, whether good or bad, within 24 hours. This is important in preventing issues from blowing up on channels like social media and in building a reputation for your brand as one that cares for its customers' feedback. Birdeye offers you the ability to build custom templates and response rules, making sure no review goes unanswered.
You should respond to a review, whether good or bad, within 24 hours. This is important in preventing issues from blowing up on channels like social media and in building a reputation for your brand as one that cares for its customers' feedback. Birdeye offers you the ability to build custom templates and response rules, making sure no review goes unanswered.
How should I deal with negative reviews?
Getting an odd negative review is completely normal, as it’s not possible to satisfy each and every customer. The first thing you should do is respond to the negative review in a personalised and empathetic manner. Next, if the issue can be fixed, turn the negative review into a customer service ticket and resolve it the soonest you can. Once this is done, you can ask the reviewer for a second chance and request them to update their review.
Getting an odd negative review is completely normal, as it’s not possible to satisfy each and every customer. The first thing you should do is respond to the negative review in a personalised and empathetic manner. Next, if the issue can be fixed, turn the negative review into a customer service ticket and resolve it the soonest you can. Once this is done, you can ask the reviewer for a second chance and request them to update their review.
How can I get rid of spam or defamatory reviews?
You can report slanderous or fake reviews to the respective review site like Google or Facebook. After running their own checks, these platforms can help you take down reviews that are not genuine.
You can report slanderous or fake reviews to the respective review site like Google or Facebook. After running their own checks, these platforms can help you take down reviews that are not genuine.
Why should I market my reviews?
Online reviews are the currency of the modern customer experience. Featuring reviews wherever your potential customers are likely to look helps you build trust, improves your brand visibility, and wins you more customers.
Online reviews are the currency of the modern customer experience. Featuring reviews wherever your potential customers are likely to look helps you build trust, improves your brand visibility, and wins you more customers.
Can I exclude negative reviews from showing up on my website?
We recommend that you feature all the latest reviews on your website, irrespective of the rating. This will help your brand look genuine and prevent penalties from Google against review gating practices.
We recommend that you feature all the latest reviews on your website, irrespective of the rating. This will help your brand look genuine and prevent penalties from Google against review gating practices.
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