This upgrade gives businesses the flexibility to align surveys with their brand vision.

A lead is generated when a visitor initiates a conversation via Facebook Messenger or Webchat for the first time.

Birdeye now allows businesses to select the location for which they want to conduct a survey using a survey link. A business location should be selected while generating the survey link.

A user can choose respondents’ contact details, custom parameters or any of the survey questions as columns to create their own custom table.

Analyzing the overall score allows the surveyor to instantly measure the reactions and sentiments of respondents in a quantitative mode without digging deep into wordy answers.

Be it for getting new reviews, responding to feedback or even being available on chat, the app assures easy navigation and hassle-free experience.

The new change will not impact the survey requests that have already been sent, but editing an 'Running' survey will impact the survey results and reports.

To ensure Webchat is aligned with your business hours, Birdeye gives you the ability to customize an auto-reply for 'Business hours' and for 'Outside business hours.

Businesses can now modify the audience for an automated campaign by including or excluding tags associated with existing contacts within Birdeye or contacts uploaded in bulk

With the improved review auto response rules creation experience, businesses will see a simple and user-friendly rule creation engine. Businesses will now have the ability to create auto-response rules for new sources including, Facebook among others.