Introducing Brand and Industry AI

NewWe’re excited to unveil Brand and Industry AI, custom AI models that help businesses maintain a consistent, on-brand, and industry-aware presence across the entire Birdeye platform. Whether you're generating review responses or creating social posts, Brand and Industry AI ensures that every customer interaction speaks like you and acts on your behalf.

What’s New

1. Define your brand voice

Upload a PDF, URL, or paste text to set up your brand voice.
Brand AI automatically detects and suggests brand personality traits and writing styles.
Option to manually adjust your voice settings for precision.

2. Create Guardrails for Brand AI

Set clear dos and don’ts for content generation.
Guardrails prevent AI from generating off-brand or non-compliant content.
Built-in validation ensures AI prompts stay within these rules—no jailbreaking allowed.

3. Customize with AI Prompts

Write specific prompts to guide AI-generated social media posts and review replies.
Social: Add prompts for holiday posts and post ideas.
Reviews: Add tailored prompts for particular types of customer feedback.
AI Prompts give you granular control over content tone, intent, and structure.

4. Real-time preview

View AI-generated content instantly for both social posts and review responses.
Easily refine the output based on brand voice and prompt setup.

Why It Matters

With Brand and Industry AI, you no longer need to worry about generic, off-brand, or robotic customer interactions. These custom models help your team scale content creation across locations while staying true to your brand and industry., Each interaction is consistent, compliant, and impactful across all customer touchpoints.