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4.9

7932 reviews
5
7443
4
370
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75 reviews have no rating

4.9
910 reviews
4.7
38 reviews

Working with Sean is a pleasure he assisted in implementing and getting us up in running very quickly. Has a great knowledge on the program and was able to answer all of my questions so that they were clear and easy to understand and implement.

Denise L.
Wed, Aug 04, 2021 05:00 PMvia Birdeye

Customer support is very efficient and knowledgeable.

John W.
Wed, Aug 04, 2021 05:00 PMvia Birdeye

Fast support response. The person knew what they were doing and actioned it quickly. However, the reason for the support ticket is not reflected in this feedback (Spam reviews)

Matthew K.
Wed, Aug 04, 2021 05:00 PMvia Birdeye

I am a big fan of Birdeye as an online reputation management tool. Low learning curve; review visibility and management tools are great; clean, useable UI; reporting is good; roadmap is solid; but as wonderful as all of these things are, their customer focus is top notch and is as important, if not more important, as the products themselves. I would like to share a recent experience that I had with their support team that exemplifies why I continue to use their services. The support representative, Roshni Kapoor, is incredible! 1) She is polite and cheerful. 2) She understands the product. 3) She encourages feedback. 4) She mentions other features that I may benefit from that I am already paying for. She shares these features in a genuine way. 5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and made progress on the other. 6) She fixed the issue (this should probably be the #1 reason for this rating, but the following reason is the #1 reason for my rating and relates to #5) 7) She strengthened my faith in Birdeye. She genuinely wanted me to succeed as a client and cares about the product. I respect that. It’s why I do business with Birdeye. There was another person on the call who also provided exceptional service. I do not have his name, unfortunately. He was also top notch. There have been very few cases where I felt that I wasn’t important as a client. That is limited to one person. That says a lot about a company that I’ve worked with for over two years and come across a lot of employees. I continue to refer Birdeye to colleagues.

Justin Shook
Wed, Aug 04, 2021 03:16 PMvia Google

I love Birdeye! My business, All Family Law Group, has been with Birdeye for many years. The support is phenomenal. I highly recommend them! Gulshan Jha is especially very good at explaining things and knowledgeable.

Lynette Silon-Laguna
Wed, Aug 04, 2021 08:09 AMvia Google

Madhav has been awesome as well as Himanshu, thanks team!

Miles M.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

Himanshu provided top-notch support! He was attentive, explained alternative resolutions, and kept me, the client, at the center. Himanshu also took additional time to review other requests that I had. Excellent representative for Birdeye.

Justin S.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

The support team wants the client to succeed, they know the product, and have great attitudes.

Justin S.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

The support representative, Roshni Kapoor, was incredible! 1) She was polite and cheerful. 2) She understands the product. 3) She encouraged feedback. 4) She mentioned other features that I may benefit from that I am already paying for. She shared these features in a genuine way. 5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and made progress on the other. 6) She fixed the issue (this should probably be the #1 reason for this rating, but the following reason is the #1 reason for my rating and relates to #5) 7) She strengthened my faith in Birdeye. She genuinely wanted me to succeed as a client and cares about the product. I respect that. It’s why I do business with Birdeye. There was another person on the call who also provided exceptional service. I do not have his name, unfortunately. He was also top notch.

Justin S.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

The entire team at Birdeye is professional, friendly, and knowledgeable.

Angie B.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

Representative was quick and knew exactly how to resolve my issues

Milana B.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

I created a ticket and had a call right away. That's impressive. I couldn't take the call and honestly forgot. Then you followed up the next business day. WOW Thats good customer service!

Maria ..
Tue, Aug 03, 2021 05:00 PMvia Birdeye

Nadhi was extremely knowledgeable and mannerly.

Lorita S.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

Very helpful

Vito A.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

Gulshan is so knowledgeable and such a good teacher. This is my 2nd consult with him and I am very happy to have him. Excellent!

Lynette S.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

I love that I don't have to pick up the phone to call any customers I can just text them and scheduling updates as necessary.

Misty W.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

Girish was great!

Kerri A.
Tue, Aug 03, 2021 05:00 PMvia Birdeye

The agents are very helpful and receptive.

Tiffany Scherado
Tue, Aug 03, 2021 12:36 PMvia Google

TRA Medical Imaging
Tue, Aug 03, 2021 11:49 AMvia Google

Honestly, Birdeye doesn't do what I need it to do specifically so I am always finding workarounds but your employees are top-notch and always willing to help! <3

Nicole W.
Mon, Aug 02, 2021 05:00 PMvia Birdeye

Extremely prompt, efficient & knowledgeable.

Shelly H.
Mon, Aug 02, 2021 05:00 PMvia Birdeye

My agent resolved the issue quickly which is important since our office is so busy and time is very valuable.

Tiffany S.
Mon, Aug 02, 2021 05:00 PMvia Birdeye

I appreciate the quick and efficient response with the problem resolved. Thank you.

Tina K.
Mon, Aug 02, 2021 05:00 PMvia Birdeye

Thank you

Gloria E.
Mon, Aug 02, 2021 05:00 PMvia Birdeye

Amazing.

Customer S.
Mon, Aug 02, 2021 05:00 PMvia Birdeye