4.9
7935 reviews75 reviews have no rating
Immediately available through chat. When I stopped responding called and informed me of the fix. Very thorough - thank you
Thanks again for taking the time to walk through and clarify :)
Srijan Shukla did a phenomenal zoom meeting with us. First time we were able to get everything accomplished. Thanks Srijan!
Thank you for the great help.
Himanshu Goswami did an excellent job handling the request. It was fast and easy. He also took care of another related issue. I appreciate the customer focus.
helpful and followed up. Plus i should take credit for finding your issue with the apple store and your app not appearing :)
I am a big fan of Birdeye as an online reputation management tool. Low learning curve; review visibility and management tools are great; clean, useable UI; reporting is good; roadmap is solid; but as wonderful as all of these things are, their customer focus is top notch and is as important, if not more important, as the products themselves. I would like to share a recent experience that I had with their support team that exemplifies why I continue to use their services. The support representative, Roshni Kapoor, is incredible! 1) She is polite and cheerful. 2) She understands the product. 3) She encourages feedback. 4) She mentions other features that I may benefit from that I am already paying for. She shares these features in a genuine way. 5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and made progress on the other. 6) She fixed the issue (this should probably be the #1 reason for this rating, but the following reason is the #1 reason for my rating and relates to #5) 7) She strengthened my faith in Birdeye. She genuinely wanted me to succeed as a client and cares about the product. I respect that. It’s why I do business with Birdeye. There was another person on the call who also provided exceptional service. I do not have his name, unfortunately. He was also top notch. There have been very few cases where I felt that I wasn’t important as a client. That is limited to one person. That says a lot about a company that I’ve worked with for over two years and come across a lot of employees. I continue to refer Birdeye to colleagues.
I love Birdeye! My business, All Family Law Group, has been with Birdeye for many years. The support is phenomenal. I highly recommend them! Gulshan Jha is especially very good at explaining things and knowledgeable.
Madhav has been awesome as well as Himanshu, thanks team!
Himanshu provided top-notch support! He was attentive, explained alternative resolutions, and kept me, the client, at the center. Himanshu also took additional time to review other requests that I had. Excellent representative for Birdeye.
The support team wants the client to succeed, they know the product, and have great attitudes.
The support representative, Roshni Kapoor, was incredible! 1) She was polite and cheerful. 2) She understands the product. 3) She encouraged feedback. 4) She mentioned other features that I may benefit from that I am already paying for. She shared these features in a genuine way. 5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and made progress on the other. 6) She fixed the issue (this should probably be the #1 reason for this rating, but the following reason is the #1 reason for my rating and relates to #5) 7) She strengthened my faith in Birdeye. She genuinely wanted me to succeed as a client and cares about the product. I respect that. It’s why I do business with Birdeye. There was another person on the call who also provided exceptional service. I do not have his name, unfortunately. He was also top notch.
The entire team at Birdeye is professional, friendly, and knowledgeable.
Representative was quick and knew exactly how to resolve my issues
I created a ticket and had a call right away. That's impressive. I couldn't take the call and honestly forgot. Then you followed up the next business day. WOW Thats good customer service!
Nadhi was extremely knowledgeable and mannerly.
Very helpful
Gulshan is so knowledgeable and such a good teacher. This is my 2nd consult with him and I am very happy to have him. Excellent!
I love that I don't have to pick up the phone to call any customers I can just text them and scheduling updates as necessary.
Girish was great!
The agents are very helpful and receptive.
Patient and helpful support
Love your support reps. Very helpful.
This is first time I had to contact support for a system issue. The issue was identified and corrected immeditately. A support team member called me today to follow up and make sure everything is functioning properly. I like the extra "touch". Excellent customer srevice.