4.9
7819 reviews75 reviews have no rating
Low score on support pages reasons: 404 errors on support pages; no instruction on opening tickets for partners. Overall score reasons: Support staff resolved my issue quickly and effectively.
They were prepared to help me with the specific problem and when I asked for advice or what is recommended on a certain topic, they responded with confidence and data to back it up.
Piyush Agarwal was amazing. They definitely need a raise!!
Fast and Efficient and Ojasvi is always professional and polite.
Fast and Efficient and Ojasvi is always professional and polite.
Ankur was a great help to reconnect a Google page. Walked me through how to do this with a Zoom screenshare and working through some technical difficulties. Very pleasant interaction and appreciate the quick fix!
Great service and very knowledgable. They provide all the necessary information when needed.
Birdeye is keenly aware of how online marketing and customer retention works and their service is top-notch!
Assisted with great detail and great to work with!
Very good customer service. Very impressed
My representative was lovely and very helpful, we thank him so much for his speedy response.
Hussain was in a great mood and treated the call like I was an old friend. On top of that he helped me in less than 5 minutes. Great rep. 👍
Appreciate the responsiveness
He was able to add the contacts in minutes.
Nidhi Verma was wonderful in assisting me, very thorough and repeated the steps I needed when I requested to be sure I understood. I look forward to working with her again.
Ankur has always been helpful when it comes to issues that I've been facing in Birdeye and need assistance with. Thank you, again!
Fast and efficient
Fast and efficient
Fast and efficient
Responsive and thorough
Responsive and thorough
Great customer support.