4.9
7801 reviews75 reviews have no rating
Hussain was in a great mood and treated the call like I was an old friend. On top of that he helped me in less than 5 minutes. Great rep. 👍
Ankur has always been helpful when it comes to issues that I've been facing in Birdeye and need assistance with. Thank you, again!
Responsive and thorough
Responsive and thorough
Our customer service tech was so kind and quick to assist. He understood exactly what we were looking to accomplish.
Great customer support.
girish.pacherwal was extremely helpful and able to answer my question quickly! very happy with her customer service
Birdeye is an incredible tool. The more you learn the more you are able to use tech-support is very helpful. Frankly I am an older guy 63 years old and technology does not come easy but they walk me through patiently how do use their website and their technology it’s incredible.
Great experience!
Our practice has been using this platform since 2017. I love the site and find it EXTREMELY easy to use. They have made some improvements to the site which I have found very useful. We don't use all of the modules, but the review requesting, responding and inbox are invaluable! We've had many reps over the years and most of them have been super intuitive, helpful and friendly. I would recommend!
I've been in the ORM space for several years and have experience with a few different software solutions with different companies in the residential multifamily industry. Birdeye is by far the best overall reputation management system I've used. The software itself is very user-friendly on the back end and it fully integrates with our CRM, which allows us to set up a lot of automated review solicitation campaigns that help keep the flow of reviews coming in. Because of the Direct Feedback option, we're able to see the bigger picture and take care of issues before they get away from us or before they show up on a public site. The tagging functionality and Insights also allow us in the back office to have a pulse on the goings on in the field instead of having to rely on the field teams to take the time out of their day to update us. We're able to be much more proactive rather than reactive as well as apply put numbers and more trackable "hard data" to the "soft data" of customer satisfaction and sentiment. We've had a few different account managers since beginning with Birdeye, and while some have been better than others, overall I've been very satisfied with the customer service from their teams. They've always been willing to work with us and try their best to customize the product to make sure it's working as best as it can for our needs. Especially since we have a small team, that extra touch is very appreciated. I will say that some of the reporting could be a bit better, especially for the Inbox feature, but I've already brought that up to the account manager currently assigned to us and he's working with their Dev team to see what's possible. I couldn't be happier with our choice to go with Birdeye. They've rolled out some nice updates recently and I'm excited to see more updates they've teased are coming in the near future as well.
Girlish is an incredible teacher and tutor. He walked me through the software from several different angles, and taught me how to use the tool. I am so grateful for him, his patience and his expertise.
Kaushlandra Rajak thanks a lot
They were effective and helpful in answering my questions.
Birdeye has been a great company. They have done everything they said they would and more. Could not be happier.
Rep gave extra effort to find me comprehensive resources for my question!
Himnashu was great!!!!
The issue was resolved quickly and communicated efficiently. Thank you
Husain is just a really friendly and helpful guy. Very knowledgeable and helped tremendously in navigating our very locked down network to get the BEConnector up and running. Thank you sir!!
Very quick to respond to ticket I just entered within the past hour. Much appreciated!
My VPN wasn’t liking something but it resolved quickly
Thanks for the quick service!
Fast and Efficient
Thank you for resolving quickly!
The agent was quick and helpful.