4.9
7940 reviews75 reviews have no rating
Always appreciate the high level if customer care we receive. Thank you.
Praveen is excellent. We appreciate his whole-hearted cooperation.
Souryyajit was very helpful!
Our rep was friendly, helpful, knowledgable & quick.
He was very helpful and understood my issue.
Very informative and attenuative
Very informative and attenuative. Highly recommend
This app is truly user friendly!
Has been great for our Google review process.
Great customer support
Manav was outstanding. took the time to listen, offered solution and even pointed out other options that would be helpful. He is an asset to Birdeye.
He was great, very knowledgeable and very patient with my slow computer. Amazing customer service.
It was fast and easy!
Husain was very helpful and friendly. I had a very positive experience.
Customer support is a HUGE positive to Birdeye. Reps are always so kind, helpful, and speedy! So happy to be apart of the Birdeye network.
Deepti was very helpful and professional, she made the onboarding process very easy. We are already seeing the result on reviews . Thank you
Gave me the answer I needed quickly
The rep who helped me was so helpful and extremely patient! The platform is wonderful!!
Nidhi answered my question quickly and clearly! I could not find an answer to a question I had on the support side, so I turned to the chat feature, where Nidhi saved the day! Not only that, but they went the extra mile to explain a workaround to my predicament. Thanks Nidhi!
He was super patient as I was having issues with my computer and very patient helping to find solutions. Thank you!
Love being a partner with BirdEye! Jay Davis and Brad Zerman and John have been great.
It is refreshing to speak with personnel who are knowledgeable and extremely helpful.
Birdeye Review Pros: The text to chat feature is great as it makes it so convenient to reach out and respond to clients as they are on our website. Cons: The packages available where you don't use all the features and can't cater the pricing to exactly what you just use.
Best in the Market Pros: It is easy to use and support friendly. Cons: Sometimes it can take a few minutes for a message to be sent and received to a customer. Overall: We love using the service.
A consistent and inexpensive option for gaining reviews Pros: Easy to automatically request reviews from customers without staff involvement. Cons: The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up. Overall: Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option.