Our reviews

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4.9

7935 reviews
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75 reviews have no rating

4.9
910 reviews
4.7
38 reviews

He was very helpful and understood my issue.

French M.
Tue, Feb 14, 2023 04:00 PMvia Birdeye

Very informative and attenuative. Highly recommend

Dustin P.
Tue, Feb 14, 2023 04:00 PMvia Birdeye

This app is truly user friendly!

#1 Roach
Tue, Feb 14, 2023 02:01 AMvia Apple App Store

Has been great for our Google review process.

April S.
Mon, Feb 13, 2023 04:00 PMvia Birdeye

Great customer support

Michael C.
Mon, Feb 13, 2023 04:00 PMvia Birdeye

Manav was outstanding. took the time to listen, offered solution and even pointed out other options that would be helpful. He is an asset to Birdeye.

Linda F.
Mon, Feb 13, 2023 04:00 PMvia Birdeye

He was great, very knowledgeable and very patient with my slow computer. Amazing customer service.

Aida G.
Mon, Feb 13, 2023 04:00 PMvia Birdeye

It was fast and easy!

Aylin S.
Mon, Feb 13, 2023 04:00 PMvia Birdeye

Husain was very helpful and friendly. I had a very positive experience.

Laurie B.
Mon, Feb 13, 2023 04:00 PMvia Birdeye

Customer support is a HUGE positive to Birdeye. Reps are always so kind, helpful, and speedy! So happy to be apart of the Birdeye network.

Anastasia R.
Mon, Feb 13, 2023 04:00 PMvia Birdeye

Deepti was very helpful and professional, she made the onboarding process very easy. We are already seeing the result on reviews . Thank you

Rosa G.
Mon, Feb 13, 2023 10:35 AMvia Birdeye

Gave me the answer I needed quickly

Bob T.
Sun, Feb 12, 2023 04:00 PMvia Birdeye

The rep who helped me was so helpful and extremely patient! The platform is wonderful!!

Lynn L.
Sun, Feb 12, 2023 04:00 PMvia Birdeye

Nidhi answered my question quickly and clearly! I could not find an answer to a question I had on the support side, so I turned to the chat feature, where Nidhi saved the day! Not only that, but they went the extra mile to explain a workaround to my predicament. Thanks Nidhi!

Rachael M.
Sun, Feb 12, 2023 04:00 PMvia Birdeye

He was super patient as I was having issues with my computer and very patient helping to find solutions. Thank you!

Lina F.
Sun, Feb 12, 2023 04:00 PMvia Birdeye

Love being a partner with BirdEye! Jay Davis and Brad Zerman and John have been great.

David Poules
Fri, Feb 10, 2023 09:44 PMvia Google

It is refreshing to speak with personnel who are knowledgeable and extremely helpful.

James P.
Fri, Feb 10, 2023 04:00 PMvia Birdeye

Birdeye Review Pros: The text to chat feature is great as it makes it so convenient to reach out and respond to clients as they are on our website. Cons: The packages available where you don't use all the features and can't cater the pricing to exactly what you just use.

Jacquelyn B.
Fri, Feb 10, 2023 12:46 PMvia Capterra

Best in the Market Pros: It is easy to use and support friendly. Cons: Sometimes it can take a few minutes for a message to be sent and received to a customer. Overall: We love using the service.

Wendy P.
Fri, Feb 10, 2023 06:12 AMvia Capterra

A consistent and inexpensive option for gaining reviews Pros: Easy to automatically request reviews from customers without staff involvement. Cons: The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up. Overall: Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option.

Hannah S.
Fri, Feb 10, 2023 02:52 AMvia Capterra

Identified the issue and solved it. All I can ask!

Al K.
Thu, Feb 09, 2023 04:00 PMvia Birdeye

Great job

Marc L.
Thu, Feb 09, 2023 04:00 PMvia Birdeye

Quick at responding to tickets, great communication!

Nicole C.
Thu, Feb 09, 2023 04:00 PMvia Birdeye

Ketan was a great help. We received the solutions we needed from them.

Aaron E.
Thu, Feb 09, 2023 04:00 PMvia Birdeye

Communicated very well and helped us through the entire escalation. A+ service!

Derek V.
Thu, Feb 09, 2023 04:00 PMvia Birdeye