Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7508 reviews73 reviews have no rating
- j
I recently used the Birdeye walkthrough feature, and I must say I was thoroughly impressed. The step-by-step instructions were clear and easy to follow, making it a breeze to navigate.The walkthrough also provided helpful tips and tricks along the way, which I found to be very useful. Also, Krishna and the team did a very good job in assisting us.
- e
Karan did an amazing job helping us set up our account. He was extremely patient, thorough, and kind. We need more people like him in this world!🙂
- m
Great software company! Easy to work with, and very helpful to grow your business!
- t
- c
Excellent on boarding excellent service very happy with the product so far
- b
Great Customer Service and Very Informative on how their system works. Got step by step guidance on how to navigate Birdeye.
- o
Shraiya Bansal was very helpful with onboarding. She made the whole experience seamless. I highly recommend her. The Birdeye dashboard has been a great tool for my business.
- d
Karan is awesome at his job, and as a human. He explained Birdeye in two sessions during Onboarding to the degree I feel confident in how he trained us and going forward how productive Birdeye will be. We signed up. It took us two lazy weeks to get things going. In one short week We bumped up five reviews so I see the power in the tools.
- s
Great software for any small business Pros: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. Cons: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both Overall: My overall experience has been great and I would highly recommend it
- v
Review Management Simplified Pros: Ease of use, customizable campaigns and incredible customer support! Cons: Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received
- j
- i
Great staff and the amazing features for helping business grow.
- e
Birdeye Platform Review Pros: Everything is in one place and there is a suite of products that can make everything all-encompassing. Cons: Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP. Overall: Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive!
- m
Great process, can't wait to use it
- a
Very professional and nice
- j
Had the best onboarding experience with my onboarding expert, Itishri. She's the best! We are loving our new products!
- j
Great support and onboarding was very helpful.
- s
Great experience with Pragya and Birdeye.
- a
Oak Court Luxury Apartments. Nice apartments and quiet place to live. Safe neighborhood close to multiple food options such as Wendy's Panda Express culvers and Andys. Well kept grounds, pool, basketball court, and gym. Not far from Wal-Mart and Aldis.
- a
Fantastic software and customer serviceUse Cases and Deployment Scope - We use Birdeye mainly for automated review responding. We're able to creat custom response templates and have them trigger based off specific ratings and/or platforms. Being able to do this has saved my team countless hours of time logging into all the different profiles we manage and responding to reviews manually.Pros - Automated review response -Customer service -User friendly interfaceCons - More robust reports -Informing current customers with latest featuresLikelihood to Recommend - Birdeye has loads of features that are valuable to any type of business. Review responding with Birdeye has been an effortless experience and has saved my team hours and hours of work each month. Even if you dont use the automated response feature, Birdeye makes it incredibly easy to response to reviews on an abundance of platforms.Return on Investment - Saves my team 5-10 hours a week -Easy to onboard new clientsAlternatives Considered - ReviewPush and Podium - It has been some them since I have used either one of those platforms but at the time Birdeye had plenty more features than the others. They were also the first one I found that had automatic review responding.Other Software Used - Zapier
- t
Geat Product!!Use Cases and Deployment Scope - We currently use Birdeye for work order follow-up/reputation management and resident retention. It allows us to dive into how satisfied residents are after receiving services from us. We are able to call residents back and address any issues they may have encountered with maintenance during work orders being completed.Pros - User-Friendly system -Send out review links to multiple means of communicating -Allows us to get a better understanding of how residents feel about the service providedCons - More ways to send out links -Call/text residents right from the home screen -Get a full report monthly/weeklyLikelihood to Recommend - We are able to get detailed reviews sent back to us from residents who have closed work orders for that week. We are able to reply back to either email or phone. I would like it if we were able to receive a response back after we reach back out through Birdeye.Return on Investment - We have had high resident retention. -Less work orders not being completed accurately and in a timely manner. -We are able to see which maintenance needs improvement.Alternatives Considered - I have not used another site that is better than Birdeye. None of the other sites I have tried, allow us to utilize 2 different means of contact. It is very simple to use and customer service gets issues resolved in a timely manner. An all-around great product. I would highly recommend this product to all businesses that deal with the public.Other Software Used - 1CRM, Knock
- m
Excellent service
- g
Very pleased with the onboarding program at Birdeye, the process was easy to understand and implement. We have used Birdeye in the past and look forward to using their services this time around as well. Would highly recommend to any business.
- j
- m
Great support during setup. Excellent dashboard, and ease of use. Great product.