What information does BirdEye collect and store?
When expressing an interest in obtaining additional information about the Services or registering to use the Services, BirdEye requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your “Personal Contact Information”). When purchasing the Services, BirdEye also requires you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).
Data, Diagnostic & Login Information
Using BirdEye’s Services, you will be able to create, upload, store and share information such as company description, email ID, logo, photos, custom emails, user email IDs, etc. (this is collectively referred to below as “Data”). This information will be stored and maintained on BirdEye’s web site. If you run into technical errors in the course of using the Services, BirdEye may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer (i.e. not on a server) in order to streamline the login process (“Login Information”).
As you navigate BirdEye’s website and use our Services, BirdEye may also collect information through the use of frequently used information-gathering tools, such as cookies and Web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on BirdEye’s website (such as web pages viewed and links clicked). Collectively, this information is referred to as “Analytics Information.”
BirdEye does not collect any information regarding your real-time geo-location while using the Services; however, it may do so at some point in the future. We will request your permission before collecting such information.
What does BirdEye do with the information it collects?
BirdEye uses the information it collects in the following ways:
Sharing & Disclosure of Private Information
Third Party Applications and Your Use
BirdEye provides users with the ability to link to their Data on third party sites such as Facebook, Twitter, Google Plus, and LinkedIn. Such linking is at the complete discretion of users. Because of this, BirdEye cannot be held responsible or liable for the linking of user’s Data to such third party sites, nor for how these third party sites use such links.
Per our Terms and Conditions, you agree to permit BirdEye to identify you as a customer and to use your name and/or logo in BirdEye’s website and marketing materials.
Sale of Personal Information
BirdEye does not sell, rent, or trade your private information to any third parties in any way.
Service Providers and Business Partners
BirdEye may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features). These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy and Security Policy.
Non-Private or Non-Personal Information
We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, in our discretion.
Our Use And Disclosure of Information
Internal Uses of Your Personally Identifiable Information
Changing or Removing Your Information
You may change or delete your Personal Identifiable Information and Billing Information at any time. You may do this from the Account tab in your dashboard.
We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, you may delete your account (this will be done by BirdEye’s customer care team). If you delete your account, your Data will no longer be stored in our servers. While we try to delete your Data from our servers as quickly as possible, please be aware that there may be a delay from the time you delete your account to the time that your Data is removed, and that some of your Data may continue to exist for a period in backup copies.
Changes To Privacy Statement