Customers’ conversations define your brand’s perception: 88% of customers read online reviews before selecting a business. Financial matters of any kind require substantial trust, which must be earned and proven with a solid positive reputation. It’s far easier to damage a reputation than to repair it. To win in this connected customer world, financial services companies must proactively monitor, engage, and act on customer feedback on a consistent basis.
Automatically send SMS and email review requests to customers from business phones or tablets to get new reviews and build cloud-based customer list.
Local listings are the third most influential factor in search engine rankings. Take control of your business listings from one place. Keep up-to-date, consistent business information (name, address and phone) on 50+ review sites that matter most to your business.
Display all your best reviews and updated business information on your personalized business micro-site from BirdEye -- optimized for search engines and indexed by Google.
Know what your customers are saying -- monitor your online reviews from Google, Yelp, and Facebook, as well as top bank industry review sites like CreditKarma or LendingTree. Respond to all feedback from one dashboard. Manage negative feedback directly through private channels.
Create your own engaging surveys to send at critical touchpoints (i.e. after a transaction). Measure sentiment via Net Promoter Scores (NPS) and Natural Language Processing (NLP). View reviews and ratings over time, by source, and by location. Benchmark performance across branches and against competitors. Create a solid, positive online reputation so customers trust you with their financial health.
Amplify happy customer voices across the web. Auto-promote positive customer feedback to sites that matter to you, and prompt satisfied customers to post reviews directly on top review sites.
Get video reviews via BirdEye's mobile app, which fits the platform's features in your pocket for on-the-go review management.
Get results quickly with premier customer service and a dedicated support representative.