To find the financial services company they trust most, customers consult the source they trust most: other customers. 88% of customers read online reviews before selecting a business.
With BirdEye, solve problems before they become problems and turn transactional customers into lifetime customers who do your marketing for you.
Get new reviews with no extra work on your end. BirdEye automatically sends SMS or email review requests at critical customer journey touchpoints (i.e. after a transaction), and sends customers to top third-party sites you care about most, like Facebook, Google, CreditKarma, and LendingTree. Generate word-of-mouth for all departments: savings, lending, credit, investment, and overall to build a complete picture of your expertise.
Make sure policy and fee changes don’t diminish customer loyalty. Solve problems before they escalate and strengthen relationships before product expiration or policy renewal. Monitor your online reviews in real-time, and respond directly to all feedback from one dashboard to solve problems before they escalate.
67.7% of online searches are made through Google. Local listings are the third most influential factor in search engine rankings. Stand out in search results by taking control of your business listings from one place. Keep up-to-date, consistent business information (name, address and phone) on 50+ consumer sites and business directories that matter most to your business.
A personalized business micro-site displays your reviews, indexed by Google and optimized for search engines so when customers search, an overview of your great reputation shows up on page 1.
Amplify customer voices across the web to dominate online competition and increase conversions. Automatically share your reviews to your company website, Facebook, Twitter and Google+ pages. Stand out on Google with star ratings from customer reviews beside your business in search results.
Get video reviews via BirdEye's mobile app, which fits the platform's features in your pocket for on-the-go review management.
Get results quickly with premier customer service and a dedicated support representative.