Enhance every touchpoint of the customer journey and take action on feedback insights to build a customer-centric brand that draws in new customers.See a free personal demo
Today’s customers are all connected, sharing experiences online every second that can make or break a brand. With so many options to choose from, they’ll settle for nothing less than the best. Before making a purchasing decision, 92% of customers consult online reviews. Connect with your customers in real-time to optimize customer experience and win new customers.
BirdEye converts all the unstructured data from customer feedback into straightforward insights you can actually take action on. Identify root cause of positive and negative sentiment, and discover where to go to fix issues or replicate positive performance. Access these insights not only for your own customers, but for your competitors’ customers too. Benchmark operational performance and spot opportunities to capture market share.
Your customers are talking every second. Monitor your reviews from all the major sites like Google, Yelp, and Facebook -- all from one clean dashboard. Easily listen and respond to what your customers are saying about you in real-time and manage negative customer reviews before problems escalate. Negative feedback is kept private and confidential, directed straight to you for quick issue resolution.
Easily gather new reviews from your customers via automated SMS and MMS alerts sent to their mobile devices at critical customer journey touchpoints. Intelligent deep linking directs them to crucial sites to post on -- Google, Yelp and Facebook. BirdEye allows you to customize all text messages and emails to fit your brand.
Monitor and engage with customer feedback on social channels in real-time, without missing a hashtag. Answer customer questions and solve customer issues before they escalate. Interact with customers to build a personable, reliable online reputation.
Get video reviews via BirdEye's mobile app, which fits the platform's features in your pocket for on-the-go review management.
Get results quickly with premier customer service and a dedicated support representative.