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Pacific Villas Post Acute
- Nursing home
- Oceanside, CA
About this business
Location details
3220 Thunder Dr, Oceanside, CA, 92056, United States
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I’m one of the private caregiver who taking care of one resident here @ pacific villa. There’s one caregiver here. Here name is Amanda she doesn’t know or doesn’t like to take care of my client who are paying resident here. She never cleaned her up properly just to turned her. She is very rough and unprofessional caregiver doesn’t know how to respect the resident..
They dropped the ball on my loved ones care more than once. The last mess up was when the dr ordered that my LO be taken to the hospital and the transfer crew declined to transport her! We had to call for an ambulance ourselves. When my LO arrived in the hospital they had pneumonia in addition to the condition that needed hospitalization. If your loved one needs a lot of care I would not use this facility. I think if a patient was in their right mind and not far from recovery it would be a good place to be. The facility is b... read more
Business response:
Crystal, thank you for taking the time to share your concerns. We sincerely apologize for the stress this experience caused you and your family during an already challenging time. We take concerns regarding changes in condition, communication, and hospital transfers very seriously. More importantly, we want to ensure that your concerns are heard. We would welcome the opportunity to speak with you directly, listen to your experience, and gain a better understanding of what transpired. Please reach out to us at (760) 842-7967... read more
I am currently in/patient. The facility is new, nice and clean. Unfortunately, there appears to a large disorganization problem.
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear you’ve found our facility to be clean and welcoming. We also want to ensure that you feel supported and comfortable throughout your stay. Our care team is available to meet with you promptly to better understand your experience, address any concerns, and make any necessary improvements. Please don’t hesitate to reach out to us directly at (760) 842-7967 so we can connect with you right away. Thank you again for bringing this to our attention and for g... read more
Frequently asked questions about Pacific Villas Post Acute
How is Pacific Villas Post Acute rated?
Pacific Villas Post Acute has a 4.3 star rating with 83 reviews.
When is Pacific Villas Post Acute open?
Pacific Villas Post Acute is open now. It is open 24/7.