Collect new reviews easily using business phones or tablets. BirdEye sends in-moment SMS and email review requests to customers after they check in, and sends customers to crucial sites like Google, Facebook, OpenTable and UrbanSpoon to share their feedback for all the hungry locals to see.
BirdEye’s integration with OpenTable allows restaurants to easily collect new customer reviews on OpenTable, the world’s leading provider of online restaurant reservations.
97% of customers search for a restaurant online, and local listings (name, address, phone) are the third most influential factor in search engine rankings. With BirdEye, keep up-to-date, consistent business information (name, address and phone) on 50+ consumer sites and business directories. Stand out on Google with star ratings from all your great reviews displayed beside your business listings and Google ads in search results.
On pace to open one new location every five days, Blaze needed to accurately measure and address the increasingly
overwhelming volume of online customer feedback received across a breadth of social channels.
Customers share experiences every second before, during and after dining out. Join their conversations by monitoring your online reviews from Google,Facebook, and Yahoo, and 150+ consumer sites.
Receive real-time alerts whenever a negative review is posted about your restaurant. Respond to all feedback instantly from one dashboard to solve problems before they escalate, turning bad experiences into outstanding ones.
Have your customers tell everyone how quick your service is or how delicious your pizza tastes: auto-share your reviews to your website, blog, Facebook, Twitter and Google+ pages. A custom SEO-optimized microsite for each of your locations displaying your reviews from across the web, updated business information, and even the option to book a reservation.
Listen and engage with every comment, photo, and video shared about your brand on social media, even if the customer doesn’t tag your brand directly.
Close the loop on customer feedback by converting social mentions in to support tickets when a customer is in need of support. Assign tickets to employees and track resolution to ensure you solve all problems before they escalate.
Engage with your customers on-the-go to improve their experience and acquire new customers--all from one cohesive dashboard that fits in your pocket. Push a button, get reviews, connect with all your customers. It’s that simple.Premium supportGet results quickly and guidance is just a click away with access to our world class support team.