Keep an eye on what guests are saying about your restaurants. Monitor and respond
to customer reviews on over 150+ sites in the BirdEye platform.
Analyze your guest reviews to better understand how you can improve operations. BirdEye’s natural language processing engine Athena analyzes review text to determine sentiment, get insights , and find out how you can improve your dining experience.
Want to send reservation reminders, promote new menu items, or send loyalty discounts? Send text messages to one or thousands of customers with BirdEye. BirdEye Inbox allows you to manage all of these conversations in one unified inbox.
Turn your dining guests into ambassadors with
BirdEye Referrals . In just a few clicks, your
customers can refer your restaurant to friends
and family. Track customer engagement and
take advantage of modern-day word of mouth
Get quality feedback that you can use to improve your dining experience. BirdEye’s fully-customizable surveys allow you to gauge guest satisfaction over time and identify strengths and weaknesses in your operations.
Ensure that you’re providing the best dining
experience in your area. Competitive
benchmarking shows how you’re performing in
relevant categories compared to competitors in
Answer guest questions while they’re still on your website. BirdEye Webchat allows you to respond to guest inquiries instantly from the office, on-the-go through BirdEye mobile app or have a chatbot respond to frequently asked questions automatically.
“We use BirdEye on a daily basis to manage our operations. Real-time customer feedback and competitive insights give us the edge we need to sustain high-level growth.”Jim Mizes, President and CEO of Blaze Pizza