Effortless reputation management for restaurants

Everything restaurants need to monitor and generate customer reviews, get quality insights, and connect with customers in an award-winning Experience Marketing platform.

Deliver An Unforgettable Dining Experience

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  • 1 location
  • 2-3 locations
  • 4-14 locations
  • 15-249 locations
  • 250+ locations

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90,000+ businesses use Birdeye everyday

Birdeye's Client: Blaze PizzaBirdeye's Client: Black Bear DinerBirdeye's Client: Mambo SeafoodBirdeye's Client: The Juicy CrabBirdeye's Client: Rosatis Chicago Pizza
Restaurant Icon

Monitor customer feedback across the Internet

Keep an eye on what guests are saying about your restaurants. Monitor and respond to customer reviews on over 150+ sites in the Birdeye platform.

Monitor Customer Feedback Across The Internet
NATURAL LANGUAGE PROCESSING

Use natural language processing to dig deeper into feedback

Analyze your guest reviews to better understand how you can improve operations. Birdeye’s natural language processing engine Athena analyzes review text to determine sentiment, get insights, and find out how you can improve your dining experience.

Use natural language processing to dig deeper into feedback
MESSAGING

Message your guests efficiently

You want to send reservation reminders, promote new menu items, and answer questions promptly. Birdeye Messaging allows you to be responsive and manage all conversations over text, social, and even voicemail effortlessly from a single inbox.

Message your guests efficiently
REFERRALS

Get more guests with Referrals

Turn your dining guests into ambassadors with Birdeye Referrals. In just a few clicks, your customers can refer your restaurant to friends and family. Track customer engagement and take advantage of modern-day word of mouth marketing.

Get more guests with Referrals
PAGES

Engage your guests when they’re ready to order

Create beautiful, easily-found custom pages for every location, each updated in moments through one API. Let guests search by zip code to find their closest location.

Engage your guests when they’re ready to order
SURVEYS

Build surveys to understand the customer experience

Get quality feedback via online and 2-way text surveys that you can use to improve your dining experience. Birdeye’s fully-customizable surveys allow you to gauge guest satisfaction over time and identify strengths and weaknesses in your operations.

Build surveys to understand the customer experience
BENCHMARKING

Be the best restaurant in your area with competitive benchmarking

Ensure that you’re providing the best dining experience in your area. Competitive benchmarking shows how you’re performing in relevant categories compared to competitors in your area.

Be the best restaurant in your area with competitive benchmarking
WEBCHAT

Efficiently answer guest questions with Webchat

Answer guest questions while they’re still on your website. Birdeye Webchat allows you to respond to guest inquiries instantly from the office, on-the-go through Birdeye mobile app or have a chatbot respond to frequently asked questions automatically.

Efficiently answer guest questions with Webchat
“We use Birdeye on a daily basis to manage our operations. Real-time customer feedback and competitive insights give us the edge we need to sustain high-level growth.”

Jim Mizes

President and CEO of Blaze Pizza

Jim Mizes, President and CEO of Blaze Pizza

Here's how restaurants are collecting guest feedback with Birdeye

Birdeye results

Warehouse Barbecue Co. & Brewhouse

Restaurants OTTUMWA, IA

Customer Since 2018

11

GoogleReviews

536

GoogleReviews

Baren Haus

Restaurants Leavenworth, WA

Customer Since 2016

27

GoogleReviews

907

GoogleReviews

J Prime Steakhouse

Restaurants San Antonio, TX

Customer Since 2017

42

GoogleReviews

1,094

GoogleReviews

Birdeye: the obvious choice for restaurants

Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for restaurants of all sizes.

Leader Fall 2022
4.9
2,357 reviews
4.7
457 reviews

Start growing with Birdeye today

See why 90,000 businesses choose Birdeye.

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