Keep an eye on what guests are saying about your restaurants. Monitor and respond
to customer reviews on over 150+ sites in the Birdeye platform.
Analyze your guest reviews to better understand how you can improve operations. Birdeye’s natural language processing engine Athena analyzes review text to determine sentiment, get insights, and find out how you can improve your dining experience.
You want to send reservation reminders, promote new menu items, and answer questions promptly. Birdeye Messaging allows you to be responsive and manage all conversations over text, social, and even voicemail effortlessly from a single inbox.
Turn your dining guests into ambassadors with
Birdeye Referrals. In just a few clicks, your
customers can refer your restaurant to friends
and family. Track customer engagement and
take advantage of modern-day word of mouth
Create beautiful, easily-found custom pages for every location, each updated in moments through one API. Let guests search by zip code to find their closest location.More on Pages
Get quality feedback via online and 2-way text
surveys that you can use to improve your dining
experience. Birdeye’s fully-customizable surveys
allow you to gauge guest satisfaction over time
and identify strengths and weaknesses in your
Ensure that you’re providing the best dining
experience in your area. Competitive
benchmarking shows how you’re performing in
relevant categories compared to competitors in
Answer guest questions while they’re still on your website. Birdeye Webchat allows you to respond to guest inquiries instantly from the office, on-the-go through Birdeye mobile app or have a chatbot respond to frequently asked questions automatically.
“We use Birdeye on a daily basis to manage our operations. Real-time customer feedback and competitive insights give us the edge we need to sustain high-level growth.”Jim Mizes, President and CEO of Blaze Pizza