Customers are the most powerful source of revenue: a half-star increase in average ratings makes a restaurant 50% more likely to fill all tables for the evening.
With BirdEye, turn your customers into your marketing engine and become the obvious answer to “Where should we eat?”
Collect new reviews easily using business phones or tablets. BirdEye sends in-moment SMS and email review requests to customers after they check in, and sends customers to crucial sites like Google, Facebook, OpenTable and UrbanSpoon to share their feedback for all the hungry locals to see.
BirdEye’s integration with OpenTable allows restaurants to easily collect new customer reviews on OpenTable, the world’s leading provider of online restaurant reservations.LEARN MORE
97% of customers search for a restaurant online, and local listings (name, address, phone) are the third most influential factor in search engine rankings. With BirdEye, keep up-to-date, consistent business information (name, address and phone) on 50+ consumer sites and business directories. Stand out on Google with star ratings from all your great reviews displayed beside your business listings and Google ads in search results.
Receive real-time alerts whenever a negative review is posted about your restaurant. Respond to all feedback instantly from one dashboard to solve problems before they escalate, turning bad experiences into outstanding ones.
Have your customers tell everyone how quick your service is or how delicious your pizza tastes: auto-share your reviews to your website, blog, Facebook, Twitter and Google+ pages. A custom SEO-optimized microsite for each of your locations displaying your reviews from across the web, updated business information, and even the option to book a reservation.
Listen and engage with every comment, photo, and video shared about your brand on social media, even if the customer doesn’t tag your brand directly.
Close the loop on customer feedback by converting social mentions in to support tickets when a customer is in need of support. Assign tickets to employees and track resolution to ensure you solve all problems before they escalate.
Get video reviews via BirdEye's mobile app, which fits the platform's features in your pocket for on-the-go review management.
Get results quickly with premier customer service and a dedicated support representative.