Reputation & Customer Experience Software for Retail
There’s a better review platform in store
Birdeye is the leader in online reputation management
1,700+ retailers grow with Birdeye
Rank higher on Google, improve your reputation, and deliver personalized experiences with Birdeye.
Increase in search views
Increase in site visits
Increase in calls
Power digital customer experiences with AI
Boost productivity by using BirdAI to generate social content, analyze customer feedback, reply to reviews, chat with website visitors, and much more.
Rank higher on Google and everywhere customers search
Create, update, and manage your listings across hundreds of online directories to improve your SEO ranking and be found by more customers.
Easily collect reviews and improve online reputation
Pair Birdeye with your CRM to generate reviews without lifting a finger — then use AI to generate tailored, error-free responses with a single click.
Message customers across digital platforms
Reach customers and leads on high-converting channels like text, social, email, webchat, and more from a single inbox. Use BirdAI to rephrase your responses and get quick conversation recaps.
Manage all your social accounts in one place
Create social posts in minutes with AI, manage social presence across multiple locations, and engage with customers seamlessly – all from a single dashboard.
Automate and track referral campaigns at scale
Modernize word-of-mouth marketing and send automated, measurable referral campaigns at scale.
Get paid faster with digital payment options
Provide an effortless payment experience across text, scan, card readers, your website, and beyond. Streamline collections with automated campaigns and flexible financing options.
Gather feedback better with text-friendly surveys
Measure, analyze, and act on customer sentiment with scalable surveys powered by AI.
Keep your favorite apps with Birdeye Integrations
Birdeye integrates with over 3,000 software systems — making it easy to generate more reviews, message more customers, and drive more revenue.
Get more Google reviews with Birdeye
Moore Pet Supplies
Retail Crosse, WI
5
Reviews482
ReviewsCrystal Prints Inc.
Retail Woolford, MD
3
Reviews232
ReviewsSaferWholesale - Great Sports
Retail New Lenox, IL
17
Reviews3,352
ReviewsResources
David's Bridal Case Study
David's Bridal needed a seamless solution to automate customer feedback alongside actionable insights to grow their brand. Birdeye provided all of this from one dashboard.
Read more
Start growing with Birdeye today
Frequently Asked Questions
How can Birdeye help me improve my store’s business reputation?Click to open
Birdeye helps retail businesses improve their online reputation by helping them rank higher on local search with accurate listings, seamlessly generating a steady stream of reviews, and making it easy for happy customers to refer friends and family.
Why is reputation management important for retail businesses?Click to open
98% of customers read online reviews. An online review management platform helps you build credibility with potential customers using reviews. It also boosts your SEO and helps you attract more customers on Google.
How does Birdeye get reviews for retail businesses?Click to open
Birdeye’s automated review generation tool seamlessly gets reviews on 200+ sites like Google, Facebook, and more. Send automatic requests via text or email, prompting customers to easily leave reviews in two clicks.
How does Birdeye's retail software differ from other retail marketing companies?Click to open
Birdeye is an all-in-one platform for reputation management and customer experience that provides friendly, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, process digital payments, and gain customer experience insights to grow sales and thrive. Some key differentiators are our award-winning customer support, premier Google partnership, and our integrations to the CRM systems you use to improve business operations.
How can Birdeye's retail management software streamline my business operations?Click to open
More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Is Birdeye's retail software easy to use?Click to open
Birdeye is purpose-built for local businesses, we do away with the need for multiple point solutions to manage reputation, interact with consumers, and deliver a great customer experience. Now all activity is managed and measured in one central place. Birdeye's intuitive application and smart automation makes it nearly effortless to request reviews, generate referrals, measure sentiment, communicate with customers and much more.
Can Birdeye's retail software integrate with other systems or software used in my business?Click to open
We provide out-of-the-box integrations to 3,000+ systems, open APIs, SFTP, and bulk upload capabilities — making it easy to level up your business with automated review, referral, and survey requests. We integrate to the systems you already use like Quickbooks, Square, Clover, LivePOS, Shop Manager, Zoho CRM, Constant Contact, and many more.