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68% of customers trust the top three businesses on Google.
Instantly compare your Google rank with your competitors and learn how you can climb that ladder.
Identify how customers rank your business against industry benchmarks.
Quickly uncover areas for improvement to be the best business in your area.
With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.
Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.
Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.
Our online reviews have increased exponentially! As a result, we’re getting more business because we know our potential customers make buying decisions based on current customer reviews. It’s a cycle — and it works!
We’ve dramatically improved our online reputation. We have a direct connection to our customers that we’ve never had before — and with that, we’ve improved customer retention and customer experience.
I’ve loved watching our reputation transform from dismal to extremely healthy. Birdeye has one of the easiest platforms and teams to work with and has outperformed the others we've tried. This is a big deal!
Birdeye makes it easy to give your customers a number of different ways to reach you. They’ve been an integral part of us reducing our customer cancellations by over 50% this year.
From diner manager to regional vice president, every person using Birdeye can filter and fine-tune the platform to make it work best for them.
We are laser-focused on the patient experience from the top down. With Birdeye, we’re able to get a detailed look at our patients, our successes, and areas where we could improve.
Birdeye saves us time, improves our hospitality efforts, and helps us be strategic. The platform allows us to keep all of our attention on the guest experience, not on technology.
Focusing on local SEO can ensure your business gets more online visibility by ranking highly on Google. Local SEO success leads to a better online reputation, more traffic to your website, more calls to your physical business, and, eventually, more sales and revenue. Local SEO is also a no-brainer for businesses looking to gain a competitive advantage in their geographies.
Local business listings or directories are sites where customers can find business information. Some of the biggest directories are Google, Facebook, and Bing. However, there are also niche, industry-specific directories such as Healthgrades for healthcare and dental or Avvo for legal, where a business must ensure its presence to attract potential customers.
Google has a separate algorithm to determine local search rank, which is a function of the following three parameters:
While several variables impact local search rankings, Google’s local search algorithm gives over 50% weightage to the completeness of your Google Business Profile, your reviews, and the accuracy of your local listings.
Managing your online reputation is a continuous process and not a one-time activity. It starts by asking your customers to review you after an appointment or a purchase. You also have to ensure that you respond to each review, especially the negative ones. Finally, you can use your reviews on your website and social channels to build further trust with potential customers.