Buying a car is a huge investment, so customers want a reliable brand worth their money. To determine this, they consult online reviews -- one bad review can cost your dealership up to 30 potential car buyers.
BirdEye helps auto dealers get new, authentic reviews and manage them to turn their customers into a powerful marketing engine.
Reviews are the best way to earn customers’ trust. Easily gather new reviews from your customers via automated SMS and MMS alerts sent at critical customer journey touchpoints (i.e. after a service or transaction). BirdEye directs your customers to top sites like Google and Facebook, as well as important auto sites like Cars.com and DealerRater.
Your customers are talking every second. Monitor your reviews from all the major sites like Google, Facebook, Yahoo, DealerRater, Cars.com, and more -- all from one clean dashboard. Receive real-time alerts the second a review is posted about your dealership. Respond instantly to resolve problems before they escalate.
Use feedback to turn customers into advocates! Automatically publish the reviews of your choice on your company website and social pages like Facebook, Twitter and Google+.
Join customer conversations on social media in real-time to clear up misunderstandings and provide information when it’s needed most. Close the loop on customer feedback by converting reviews and social comments into support tickets. Assign these tickets to relevant employees and track issue resolution to ensure every concern is addressed.
What’s beneath the surface of star ratings? BirdEye converts mountains of customer feedback into straightforward insights you can actually take action on. Identify root cause of positive and negative sentiment, and pinpoint where to go to fix issues, whether it’s a vehicle issue or location performance problem.
Access these insights not only for your own customers, but for your competitors’ customers too. Benchmark operational performance and spot opportunities to capture market share.
Get video reviews via BirdEye's mobile app, which fits the platform's features in your pocket for on-the-go review management.
Get results quickly with premier customer service and a dedicated support representative.