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Home / Resources / Guides

Guides

Download Birdeye's instructional Guides, with tools, tips and best practices to help multi-location marketers drive customer happiness and convert experiences to revenue.

The impact of reviews on SEO - Everything you need to know

Supercharge your automation — The Experience-driven marketer's guide to NLP

State of SMS Marketing in 2021

How to get more Google reviews: A no-nonsense guide

How to improve your local SEO with business listings

The impact of reviews on SEO - Everything you need to know

Supercharge your automation — The Experience-driven marketer's guide to NLP

State of SMS Marketing in 2021

How to get more Google reviews: A no-nonsense guide

How to improve your local SEO with business listings

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Guide
The 2021 state of online reviews
We analyzed over 60,000 businesses of all sizes to identify statistics, trends, tactics and technology that will help you drive success with online reviews.
Download now
Guide
How to be the buyer’s choice in a seller’s market
In this guide, we’ll break down how you can make client experiences your unfair advantage, increase online visibility, & grow your team’s books even in a crowded marketplace.
Download now
Guide
The complete guide to referral marketing for mortgage lenders
Referral marketing can help your loan officers maintain a healthy sales pipeline. Learn how to build an effective referral marketing strategy that will close more loans.
Download now
Guide
Supercharge your automation - The Experience-driven marketer's guide to NLP
Manually analyzing extensive feedback just isn't sustainable. Read how to easily leverage Natural Language Processing (NLP) to extract valuable insight from customer feedback.
Download now
Guide
How to improve your local SEO with business listings
Business listings are a critical component of an effective local SEO strategy. Learn how to optimize your listings to boost online discoverability and referral traffic.
Download now
Guide
The impact of reviews on SEO - Everything you need to know
Online reviews are an often overlooked, yet highly influential, ranking factor for local SEO. In this guide, you'll learn how reviews impact your search ranking.
Download now
Guide
The world's changing. Is your restaurant adapting?
In this guide, we’ll share tips, tricks, & insights from restaurant managers who’ve successfully adapted to digital & grew sales even during lockdowns and a global pandemic.
Download now
Guide
How to get more Google reviews: A no-nonsense guide
Want to be chosen more often in search results? Download this guide to find out how to collect and manage Google reviews and make your business the obvious choice.
Download now
Guide
Needle in the haystack: Capturing customer sentiment at scale
This guide will show you how property management companies can effectively and efficiently mine feedback and get highly valuable insights at scale.
Download now
Guide
The 2021 online survey survival guide
In this guide, we’ll discuss how managers can quickly identify unhappy customers, take action, and deliver value throughout the customer lifecycle.
Download now
Guide
A marketer's guide to building a VoC program
In this guide, we'll break down how customer feedback can improve your marketing conversion and share some tips for turning feedback into action.
Download now
Guide
Overcoming data silos to put customers first
In this guide, we’ll discuss how managers can quickly identify unhappy customers, take action, and deliver value throughout the customer lifecycle.
Download now
Guide
State of SMS Marketing in 2021
Many successful businesses are turning to SMS marketing to engage consumers in a far more direct and immediate fashion–often at a fraction of other channels’ costs.
Download now
Guide
Sell more cars with these 10 CX strategies
The dealerships that win in 2021 and beyond are those that consistently exceed customer expectations. Here's how you can be the unquestioned leader in your area.
Download now
Guide
How to use chat and text to grow your contractor business
More people staying at home equals opportunity for contractors to drive growth and win market share. Here's how you can use text and website chat to win in uncertain times.
Download now
Guide
How to increase sales with customer engagement
Effective customer engagement means higher customer retention and more revenue. Here's how you can engage customers at any stage of the customer journey.
Download now
Guide
COVID-19 and the New Normal: How Are Businesses Adapting Across Industries?
In this guide, we examine how businesses are creating personalized experiences and communications to their customers to adapt to the "new normal".
Download now
Guide
The impact of COVID-19 on local business
Did you know that online search traffic is an indicator of consumer demand? Learn which industries are most primed to bounce back post-COVID in our exclusive report.
Download now

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