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Guides

Download Birdeye's instructional Guides, with tools, tips and best practices to help multi-location marketers drive customer happiness and convert experiences to revenue.

The 2022 state of online reviews

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Reputation management
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Guide
The 2022 state of online reviews
We analyzed review data collected from 80K+ businesses to help you understand the latest trends in online reviews to help you outrank your competition.
Download now
Guide
8 tips to improve your local SEO using voice-search
The world of voice searches is here to stay. This guide offers 8 tips for businesses to optimize their business and improve their SEO through voice-search inquires.
Download now
Guide
How to get paid quick and easy this holiday season
In this guide, you’ll learn how you can delight your customers this holiday by using messaging to accept payments over SMS, Instagram Messaging, Facebook Messenger, and more.
Download now
Guide
5 simple text marketing strategies to build customer loyalty
In this guide, you’ll learn 5 easy, actionable tips you can implement today to build customer loyalty and reduce churn.
Download now
Guide
8 best practices for converting leads with Chatbots
Chatbots provide a low-cost, conversational way to attract new customers. This guide provides 8 tips on how a chatbot can help you to get new customers on autopilot.
Download now
Guide
Generate leads at scale with text message marketing
Want to generate more leads with SMS marketing, but aren’t sure where to start? This guide provides 8 tips to supercharge your conversion rate.
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Guide
Webchat: The secret sauce to generating leads 24/7
Learn how to use webchat to generate leads on autopilot, 24/7, turning your business into a lead-generating machine - while still delivering 1:1 personalized experiences.
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Guide
How to use chat and text to grow your contractor business
In this guide, we break down how you can use text messaging and webchat to win more business and accelerate growth.
Download now
Guide
8 tips for a successful SMS marketing campaign
Want to use text to market your business, but don’t know how to get started? Our checklist can help.
Download now
Guide
9 unique ways to grow your business with business text messaging
Consistently delivering great texts can turn a prospect into a customer and a happy customer into a glowing review. Here are 9 templates that you can start sending today.
Download now
Guide
10 Steps to Rank Higher for Local & "Near Me" Google Searches
In this guide, we reveal 10 steps to win top Google search rankings for your business, with lots of actionable take-aways.
Download now
Audio Guide
The impact of reviews on SEO
In this 8-minute audio guide, we cover why reviews are crucial for driving discovery in search results, and how to refine reviews management to boost your search ranking.
8 minutes
Listen now
Audio Guide
Optimizing online business listings for SEO
In this 11-minute audio guide, you'll learn key tactics and tips to optimize your business listings for SEO that will boost search ranking and grow your business.
11 minutes
Listen now
Guide
The 2021 state of online reviews: Finance edition
We analyzed over 11,000 finance businesses of all sizes to identify statistics, trends, tactics, and technology that will help to drive success with online reviews.
Download now
Guide
The 2021 state of online reviews: Property management edition
We analyzed over 4,000 property management businesses of all sizes to identify statistics, trends, tactics and technology that will help to drive success with online reviews.
Download now
Guide
5 ways to creatively use chatbots to market your business
Chatbots are conversational agents that help businesses like yours communicate efficiently without employees needing to get involved. Here are 5 examples you can use today.
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Guide
7 ways to design a referral marketing program
In this guide, we’ll break down a foolproof formula to supercharge your referral program and turn delighted customers into brand advocates.
Download now
Guide
An insurer’s guide to accelerated growth with Experience Marketing
Learn how Experience Marketing can enable your business to deliver fantastic experiences and turn customers into brand ambassadors, all while building your corporate brand.
Download now

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