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Why ATFCU? As a member of a credit union, you’re an owner, not a customer. That’s a significant difference. Abilene Teachers Federal Credit Union (ATFCU) is a full service financial institution, offering the latest products for our members along with great rates and friendly, personal service. Credit unions are unique in the financial world. They are not-for-profit cooperatives, owned and directed by their members. Unlike other financial institutions that focus on profit and stakeholders, credit unions are comprised of mem... read more
2555 Buffalo Gap Rd, Abilene, TX, 79605, United StatesGet directions
|Mon||10:00 a.m. to 6:00 p.m.|
|Tue||10:00 a.m. to 6:00 p.m.|
|Wed||10:00 a.m. to 6:00 p.m.|
|Thu||10:00 a.m. to 6:00 p.m.|
|Fri||10:00 a.m. to 6:00 p.m.|
So I canceled a credit card for credit card fraud. One month later the card is still being charged. Abilene teachers fcu said canceling a card doesn't mean canceled charges. When I shut down my card for fraud. They said it was because it was lost. And it's different. No it's not. When I got charged I had the card on me. When a card is deactivated and shut down it should not charge. But they left me hanging with overdrafts.
Customer service is a joke. My credit card gets locked down and I have to contact the fraud department on an almost weekly basis for online purchases I have made. The problem is, on the weekends, there is no one to speak to at the bank and I have to contact a third-party service to get my card unlocked. However, they are also of little help. They won't speak to you without a case number sent to your phone or email. I have made repeated attempts to update this contact information to avoid this issue, but for whatever reason, ... read more
Becky turner has been my loan officer for years and always goes above and beyond when it comes to helping me with any loan I bring to her!!
This is horrible...I went through the drive through .I had to wait about 30 minutes to be attended. I called pressed the call button and nobody responded and kept pressing every now and then ........still nobody. And the automated system says that they are there to serve you and that they have............✌️friendly ✌️service quote on quote.....horrible !!!
Becky Turner did an excellent job refinancing my vehicle. She was very helpful and went above and beyond!! If I ever need another loan of refinance I know exactly where to go and who to go to!! Thank You Very Much!! I appreciate your time and your assistance!!
Abilene Teachers Federal Credit Union has a 4.9 star rating with 93 reviews.
Abilene Teachers Federal Credit Union is closed now. It will open on Friday at 10:00 a.m.