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AdvancedMD
- Software company
- South Jordan, UT
About this business
Location details
10377 S Jordan Gateway, #110, South Jordan, UT, 84095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
advancedMd has been charging me $250 a month since April 2024 to hold medical records that they make extremely difficult to export from their software . As a large health care practice who have to legally keep records for 7 years for patients, I had no choice but to pay this astronomical fee. This is after I cancelled using their service in 2023 after there software failed to submit claims to insurance companies on my companies behalf correctly for 8 weeks without notifying me of the issue. Based on what I could see claims w... read more
Business response:
Good afternoon, thank you for leaving the review. I have reviewed your account and found that you requested to terminate the service on 5/1 and the account was also with our finance team in April. We are in full compliance with the Data laws but I will contact you through a case and help grant you temporary access so you can get the files you need.
Horrible experience with AdvancedMD although the product might seem good the sales and the run around with cancelling termination of the policy is a terrible. We requested on 3/30/25 to terminate to 4 members of their company ***** ****, ******* ******, Summer ***, ******* ****. We are in month of September and we have gotten an invoice since then for a product we haven't used since then. Their is no easy access or direction to terminate the services and the lack of communication from ********************** to term our contr... read more
Business response:
Thank you for leaving the review. I have looked and you were able to successfully terminate modules and were provided the termination steps. You were in a 12 month agreement so the options are limited on terminating.
AdvancedMD is the absolute most deceitful, inept, destructive, selfish, incompetent and unprofessional company that I have ever worked with in my 30 years of doing business. If you are a healthcare provider, and you are thinking about going with this company for your Electronic Medical Records and ******************* Billing platform, I strongly urge you to do the opposite, and run for your life. This company promises the world, and once locked in under contract all of the promises during the sales pitch, eventually dwindle ... read more
Business response:
Thank you ***** for providing that information. I have sent the review to the applicable parties for review.
I had a very disappointing experience with AdvancedMD EMR. Before signing the contract, the sales representatives assured me that I would be able to automatically run monthly membership fees for the patients in my practicea critical feature for my business. However, after signing the contract, I discovered that no one at AdvancedMD seemed to know how to actually set this up. Instead, I was told I would have to manually process these fees every month, which is highly inefficient compared to my current EMR that handles this au... read more
Business response:
Thank you for taking the time to leave the review. I have spoken with the sales *** and with the Implementation manager that is handling your account. While the *** states they did not promise you would be able to do monthly reoccurring charges I understand that is critical to your business model. As for the 12 month agreement someone from our team will be reaching out to you to discuss what options are available.
Broken portal with AdvancedMD = No new clients I attempted to set up an EHR with this company and at the end of the set-up, when I was ready to go live, I discovered that the portal did not work to connect prospective patients to me. I spent weeks trying to resolve this issue with the company and was told that it was my computer, my Internet, my firewall... I reported the issue of a broken portal multiple times to numerous IT and other AdvancedMD staff with no resolution to the issue. The portal only worked when I had 5 bars... read more
Business response:
Thank you for providing the information in the review. I have spoken to the Implementation Consultant that you worked with and they confirmed that they attempted to duplicate the error and were not able to replicate it with you on the line. They requested a follow up using different computers and never received a response. On the follow up call on 10/4 the office key was signed off on and implementation was completed. We do have a one year contract and the Implementation was completed and the office key created. We wish you ... read more
**RED FLAG.**Everyone I talked to, which was restricted to sales, couldn't answer basic software accessibility questions, wouldn't provide a related demo and couldn't help me before I agreed to purchase the software. When I brought up accessibility laws, they shunted me to their legal team. This is a red flag to any large company or government purchaser.
Business response:
Thank you for the information. I would like to look into this further for you, could please message me your information so we can review, and give feedback to the applicable parties? Thank you
Frequently asked questions about AdvancedMD
How is AdvancedMD rated?
AdvancedMD has a 2.7 star rating with 149 reviews.
When is AdvancedMD open?
AdvancedMD is closed now. It will open tomorrow at 9:00 a.m.