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Air Express
- Richmond, TX
About this business
Location details
7225 N Park Dr, Richmond, TX, 77407, United States
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Excellent work.
Great Service and Responsiveness from the on site support Technician Your distributed call center and scheduling network is a mess and highly frustrating. You really should consider centralizing your customer contact and scheduling groups
Business response:
Thank you for your wonderful feedback on our on-site technician. Your scheduling concerns are noted, and we take them seriously.
Lloyd who had done the water heater work the prior week and his partner did a great job. Thoroughly professional. Even with some unexpected issues and 100 degree heat they persevered and completed the work. Committed. Dedicated.
Business response:
Thank you for your wonderful feedback, James. Lloyd and his partner's commitment, even through unexpected issues and extreme heat, reflects our standards well.
Daniel was excellent
Business response:
Thank you immensely, Robert & Karen. We are glad Daniel delivered excellent service. We will share your kind words with him.
Tech, Terry, was early after calling. This was great. He went right to work and cleaned up. Trrry is a great guy and enjoy his visit.
Business response:
Thank you for your review, Ben. Terry's punctuality and professionalism clearly made a difference. We're glad he delivered great service.
Gave no nonsense answers to questions and didn’t try to pressure sell anything.
Business response:
Thank you for your review, Perry. Honest answers and no pressure — that's exactly how we aim to do business.
Service was great and cover everything was done
Business response:
We are delighted to hear that the service was great and covered everything. Thank you for sharing your experience with McWilliams Heating, Cooling and Plumbing- Houston
Robert was excellent, clear and knowledgeable All in all very pleased with his work and performance
Business response:
Thank you so much for taking the time to share such wonderful feedback with us, Michael! We are absolutely delighted to hear that Robert took such great care of you and provided you with truly excellent service during your recent experience. We truly appreciate your kind words and your support.
Great customer service. Problem addresses Quickly
Business response:
Thank you for taking the time to share! Your words inspire us to keep delivering excellent service and quick solutions.
Frequently asked questions about Air Express
How is Air Express rated?
Air Express has a 4.8 star rating with 646 reviews.
When is Air Express open?
Air Express is open now. It is open 24/7.