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American Mattress
- Mattresses
- Plainfield, IN
About this business
Location details
2658 E Main St, Plainfield, IN, 46168, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:30 p.m. | |
| Tue | 10:00 a.m. to 7:30 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:30 p.m. | |
| Fri | 10:00 a.m. to 7:30 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My wife and I placed our order on March 16, 2025, and were initially told we might receive delivery as soon as the next day. After further checking, ******* (the manager at your Naperville store) updated the estimate to March 24. Unfortunately, that was the beginning of a frustrating series of miscommunications, shifting delivery dates, and conflicting information. Our delivery estimate moved repeatedly from April 5, to April 15, to April 26 (as a PO), and finally to May 9. At no point were we given proactive updates; I had ... read more
Horrible service *** regional manager in charge of the Chicago stores will not return phone calls back - they sell product that's on back order just to make a sale even though they state don't worry it will be delivered by this day, that day comes no one shows up your call the store for them to say sorry its on back order - you complain to the regional manager, he tells you he will call you back by a certain day yet you get no call back at all - you cant leave a message as his voicemail is not set up, you text him and zero r... read more
American Mattress bought US mattress and failed to compete orders. I have many email from ** mattress saying American mattress is supposed to resolve all issues. I did receive a very small refund but refused to assist in the replacement order. Its my good guess ** and American mattress companies own hundreds of not thousands of customers refunds and replacements perhaps a Class action suit is require
Unfortunately, my experience with American Mattress was not so good. I am not going to blame anyone but myself for not doing my "home work" about American mattress no refund policy or their inventory. As a result I ended with the entry level mattress for the price of a decent mattress. Be aware that the Company does offer exchange but no refunds!
Business response:
Mark, We appreciate your time and your business. As a family-owned company, we enjoy working hard to ensure that we outclass the industry when it comes to giving our customers a positive experience. We do this by striving to deliver the perfect mattress for everyone--to everyone--the first time. We apologize that we did not meet those standards during our interaction. Because a Mattress is a quite personal item--like undergarments or a bathing suit--and because we don't have a way of dealing with the sanitation and logisti... read more
I had a very negative experience with this American Mattress in January. I shopped their store and they made me a deal that they would include a mattress protector, two pillow protectors and two memory foam pillows in with my mattress purchase. They gave me the two pillow protectors when I made the purchase, but said they didn't have the mattress protector or pillows in stock and that they should be delivered with the mattress. They weren't I called and they said because of winter weather, they didn't have those items in sto... read more
Frequently asked questions about American Mattress
How is American Mattress rated?
American Mattress has a 4.9 star rating with 552 reviews.
When is American Mattress open?
American Mattress is closed now. It will open at 10:00 a.m.