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AmeriGas Propane
- Propane
- Jasper, TX
About this business
Location details
4359 North Wheeler St, Jasper, TX, 75951, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
We've had positive experiences with Amerigas. *********** is responsive. Website is easy to use, best for placing orders. Text messages provided concerning order status. Price is typically lowest in our area.
I put in a request for a fill the beginning of the week and my tank was filled on Friday!Delivery was handled by *********************.He read my note requesting a call before delivery and actually called an hour before his arrival! He was kind, friendly and knew his job! We will use Americagas again and hope ***** remains our delivery person!
This review is for AmeriGas Maintenance Scheduling and Field Maintenance. ********* named **** initiated calls and answered calls for my questions. He was a highly professional, helpful, friendly individual. It turned out that my account was in a different service area from Seans. No problem, ********* ***** picked up the issue and responded by sending a very competent, communicative, and driven to do the right thing, person. One happy to serve technician named *****. ***** diagnosed the leak and took immediate action. He ra... read more
Getting to the right people to resolve an issue is a nightmare. Obviously the customer service is all overseas and/or they only hire people who speak minimal English. BUT - I will say once we got through that maze of human interaction (which took us over 2 weeks of calling), the local customer service people here in Jacksonville FL did an excellent job of quickly resolving our issue. Samantha, our customer service tech, immediately understood our problem and within minutes had our solution. Then Chris H. arrives and installs... read more
We canceled our account with ********************** several years ago (dare I say 4 years ago.) We canceled because they never delivered on time and always added upcharges and fees randomly. It's been a horrible company to buy services from. We called multiple times to cancel the service, but the automated bills kept coming. Then finally a man showed up to collect the tank, he then left us with another bill saying we have to pay a removal fee. We refused to pay that. Why on earth would I pay $150 for the company to take thei... read more
Cancelled service and was told there would be a$400 pick up fee. When I questioned i was told there was a signed contract, which there wasn't, as they purchased the company I originally contracted with 20 years prior who did not have a pickup fee. After numerous attempts to contact, including email and phone call to customer services where I was transferred 4 times then cut off, I received a call and was told it basically doesn't matter.
I was renting a home with an Amerigas propane tank. When I moved out I closed my account with ********************** and they told me there were no additional bills or charges. Two months later, my card that they still had access to even though they were supposed to close the account, was charged $159. For no reason. I am still trying to get the charge reversed. Their customer service is absolutely atrocious. They are scammers who charged my card after my account was closed.
AMERIGAS ROBBED US BLIND... 1ST time home owner, no knowledge of cost of Amerigas Propane when looked at mobile home. Owner was in hurry to sell. No knowledge. Live on fixed income, SS & Disability. Amerigas charged us $4.12, $4.34 & $4.43 a gallon. Amerigas "DEPLETED SO MUCH $ of my husband's 401k" due to cost! We "switched companies" & now pay only $2.49 a gallon. We had NO IDEA Amerigas would charge us $449 for pick up tank ************* dispatch fee to come get their tank. I closed the account & picked up the tank, but N... read more
My experience with AmeriGas has been one of the most frustrating customer service experiences Ive ever had.I spent 3 hours on the phone just trying to establish service and schedule a propane delivery because our tank was completely empty. After finally reaching someone, I was told it would take 23 weeks before they could fill the tankeven though I explained that we had no propane, no hot water, and no way to operate our gas appliances.That level of service is simply unacceptable for a company providing an essential utility.... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.1 star rating with 1,137 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 8:00 p.m.