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AmeriGas Propane
- Propane
- Lockport, NY
About this business
Location details
6109 Robinson Rd, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
We've had positive experiences with Amerigas. *********** is responsive. Website is easy to use, best for placing orders. Text messages provided concerning order status. Price is typically lowest in our area.
I put in a request for a fill the beginning of the week and my tank was filled on Friday!Delivery was handled by *********************.He read my note requesting a call before delivery and actually called an hour before his arrival! He was kind, friendly and knew his job! We will use Americagas again and hope ***** remains our delivery person!
This review is for AmeriGas Maintenance Scheduling and Field Maintenance. ********* named **** initiated calls and answered calls for my questions. He was a highly professional, helpful, friendly individual. It turned out that my account was in a different service area from Seans. No problem, ********* ***** picked up the issue and responded by sending a very competent, communicative, and driven to do the right thing, person. One happy to serve technician named *****. ***** diagnosed the leak and took immediate action. He ra... read more
Getting to the right people to resolve an issue is a nightmare. Obviously the customer service is all overseas and/or they only hire people who speak minimal English. BUT - I will say once we got through that maze of human interaction (which took us over 2 weeks of calling), the local customer service people here in Jacksonville FL did an excellent job of quickly resolving our issue. Samantha, our customer service tech, immediately understood our problem and within minutes had our solution. Then Chris H. arrives and installs... read more
Terrible service on deliveries and when trying to make contact with the business. No response on website contact request and wait times over an hour when trying to call. Very high unexpected annual charges that competitors do not charge. Now when finally canceling service and asking for tank to be removed it is going to cost more than $500. I can fly across the ** for less, this is our tank from our home to their yard about 10 miles away. Never want to have to deal with this company again. Wish I could rate them zero stars
Beware of using AmeriGas! This company Does Not provide customer service at Any level of their organization. I have had multiple issues with local service and tried to use their customer service line to get resolutions and they simply ****** care about the customer! Please do your own research and you will find this is simply how AmeriGas operates! RUN AWAY from AmeriGas any chance you get!!!
I don't understand how this shameful company is still allowed to do business. Please, read the hundreds of complaints and believe all of them. The BBB only publishes 1 out of 20 of the responses on this company. We have discontinued service with them and we just hope they do not make up any additional charges that we will owe them. At this point I don't care how much money they charge me I will pay it just to get rid of this scum company. At this time I have wasted 5 hours of my time trying to contact them to do business wit... read more
The customer service of ********************** is so poor it is laughable. Simply absurd. I could not get them to fill a tank last October (2025). After repeated attempts to resolve the issue I was still waiting propane in December. Three service calls were scheduled and each one resulted in a no-show. At that point I had no choice but to discontinue service with Amerigas I initiated that process at the end of December 2025. It is now August of 2026 and I am with a new supplier that has a very responsive staff. New tanks are... read more
If i could leave no starts i would. This company does nothing but bleed money from you. I have had numerous issues with them starting with no ability to contact a real person to talk to. The final straw was i needed a filling and they were going to charge me 140$ leak test on my tank, i couldn't get my tank filled unless they charged me for the leak test. I canceled my account and had my tank picked up they charged me $451.38 to remove a tank they owned. I was informed that I had to pay it or they would turn me over to colle... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.1 star rating with 1,173 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 7:00 a.m.