AmeriGas Propane

M C 

on Google

4 months ago

I rarely leave negative reviews, but my experience with AmeriGas has been incredibly frustrating. I called to set up a new propane account for a recently purchased property. We currently use a competitor at our other properties, but since there was already an AmeriGas tank on-site, I decided to give them a chance. The first issue was simply getting someone on the phone. It took nearly **two hours** before I was able to speak with a representative and set up the account. During that call, I was told the tank was already dow... read more

Tracy Berube 

on Google

a year ago

****Update**** Since writing this review, Amerigas sent a refund check. I wouldn't even give this place 1 star but had to in order to post. Do NOT fall for their "promotion" gimmicks. They roped us in with their English speaking representatives, but then lacked on the follow through. I had to take two days off of work because they sent the wrong crew members out the first time. I needed a "free" inspection to become a customer but they sent out a delivery driver the first time. When the bill came, NONE of those promotional ... read more

Joe 

on Google

2 months ago

Horrible communication. Scheduled a swap of services and was told 7-12 window and nobody showed up and had zero calls letting me know until after the window of install that they are rescheduling my install. Wasted a vacation day of work just for nobody to show or even call me. Thabks amerigas for the horrible new customer experience. I will keep everyone posted if they even try to make this right. 

Andy Johnson 

on Google

9 months ago

Worst company ever to deal with. I used to love them and had them for years. They shipped their customer service over seas and got rid of their service department. I requested several times to be put on auto delivery and was told it was all set then about. Month and half later ran out and had to pay 300 buck extra 3x in 12 months for delivery. 3rd time and I switch to a local company. No contract and better pricing. Nicer tanks too. New company was here that next day and installed my tanks. New company has a regular route e... read more

Alicia 

on Google

6 months ago

I pay all of my bills on time and have it on automatic delivery. They have failed to deliver my propane within the timeframe on multiple occasions to the point where it’s blowing cold air and smelling like gas for days. There is no reason that I should be living like this as a paying customer. I live somewhere that has -15 degree temperatures for days at a time, and if I did not personally have the delivery person’s information— I would be screwed. Customer service is all overseas and not helpful whatsoever. I will be switch... read more