AmeriGas Propane

Steve P 

on BBB

a year ago

We've had positive experiences with Amerigas. *********** is responsive. Website is easy to use, best for placing orders. Text messages provided concerning order status. Price is typically lowest in our area. 

Linda D 

on BBB

2 years ago

I put in a request for a fill the beginning of the week and my tank was filled on Friday!Delivery was handled by *********************.He read my note requesting a call before delivery and actually called an hour before his arrival! He was kind, friendly and knew his job! We will use Americagas again and hope ***** remains our delivery person! 

Craig C 

on BBB

2 years ago

This review is for AmeriGas Maintenance Scheduling and Field Maintenance. ********* named **** initiated calls and answered calls for my questions. He was a highly professional, helpful, friendly individual. It turned out that my account was in a different service area from Seans. No problem, ********* ***** picked up the issue and responded by sending a very competent, communicative, and driven to do the right thing, person. One happy to serve technician named *****. ***** diagnosed the leak and took immediate action. He ra... read more

Marsha B 

on BBB

2 years ago

Getting to the right people to resolve an issue is a nightmare. Obviously the customer service is all overseas and/or they only hire people who speak minimal English. BUT - I will say once we got through that maze of human interaction (which took us over 2 weeks of calling), the local customer service people here in Jacksonville FL did an excellent job of quickly resolving our issue. Samantha, our customer service tech, immediately understood our problem and within minutes had our solution. Then Chris H. arrives and installs... read more

Randy M 

on BBB

a week ago

We have had Amerigas for about 10 years. Initially there was no charge for tank rental but 7 years ago they started charging $180.00/year tank rental in addition to their outrageuos non-competitive rates for gas. We tired of paying $180.00 per year for tank rental. We called (couldn't do it online) to cancel the service and have the tank picked up. We were informed we would not receive any credit for the gas still in the tank AND they were charging us $400 to pick up the tank. I will never buy from Amerigas again.Amerigas is... read more

Craig Y 

on BBB

a week ago

When we bought our home in mebane,** in 1996 our propane provider was ***** fuels. They were honest, hard-working, trustworthy and honorable people and company. Unfortunately, they were bought out by Americas a few years back. They have done a 180 to put it mildly. They will charge you for 150 gallons and deliver probably 80 or 90. A week later when you check the tank and see whats going on and call and complain. They will send someone out and say you have a leak and they will charge you 175 to 275 to fix the nonexistent lea... read more

Curt J 

on BBB

2 weeks ago

Had the company for years kept them out of loyalty to the local business. But as I have found out loyalty only goes one way. DO NOT DO BUSINESS WITH THIS COMPANY MATTER WHAT. I is shameful 

Carl P 

on BBB

2 weeks ago

I am writing to lodge a formal complaint regarding an incident at my rental property. When my former tenant moved out, an AmeriGas employee entered my property without my permission and locked my propane tank. The propane in that tank was fully paid for and belongs to me as the property owner. At no point did I authorize AmeriGas to enter my property or to place a lock on my ******* addition, AmeriGas has attempted to charge my former tenant an unauthorized $240 fee for locking the tank. This charge is improper, as the propa... read more

James H 

on BBB

2 weeks ago

Amerigas prices were almost twice as high as other providers. The communication on delivery was poor. They also have a $299.00 charge to pick up the old tank after you stop their service. This service was here when we moved into this house. If I had known i would have changed immediately. Very disappointed.