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AmeriGas Propane
- Propane
- Palatine, IL
About this business
Location details
522 South Vermont St, Palatine, IL, 60067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We've had positive experiences with Amerigas. *********** is responsive. Website is easy to use, best for placing orders. Text messages provided concerning order status. Price is typically lowest in our area.
I put in a request for a fill the beginning of the week and my tank was filled on Friday!Delivery was handled by *********************.He read my note requesting a call before delivery and actually called an hour before his arrival! He was kind, friendly and knew his job! We will use Americagas again and hope ***** remains our delivery person!
This review is for AmeriGas Maintenance Scheduling and Field Maintenance. ********* named **** initiated calls and answered calls for my questions. He was a highly professional, helpful, friendly individual. It turned out that my account was in a different service area from Seans. No problem, ********* ***** picked up the issue and responded by sending a very competent, communicative, and driven to do the right thing, person. One happy to serve technician named *****. ***** diagnosed the leak and took immediate action. He ra... read more
Getting to the right people to resolve an issue is a nightmare. Obviously the customer service is all overseas and/or they only hire people who speak minimal English. BUT - I will say once we got through that maze of human interaction (which took us over 2 weeks of calling), the local customer service people here in Jacksonville FL did an excellent job of quickly resolving our issue. Samantha, our customer service tech, immediately understood our problem and within minutes had our solution. Then Chris H. arrives and installs... read more
I am filing a complaint regarding an unexpected $300 charge from AmeriGas.Due to a higher-than-normal gas bill, we contacted our landlord, who mentioned they might reach out to AmeriGas to request a service visit. However, AmeriGas never contacted us directly to confirm the appointment, obtain our consent, or disclose that there would be any charge associated with the visit.A technician came to the property without prior notice to us, and the visit lasted less than five minutes. The technician did not identify or resolve the... read more
You really need to track how much propane you have in your tank if you are set up for auto delivery. They continually come to deliver propane when I dont need it. They sent me an email last night 7:45 pm saying they were coming today to fill so I called them and I cant cancel the delivery because its en route and I have currently 60% full propane tank there is no reason for a fill this has been happening a lot over the last 2 years as Ive been tracking my fills and they are suppose to come when you are between 20-30% it seem... read more
Horrible customer service (2+ hours on hold) and ridiculously expensive ($127 fee) to cancel an unused service (pool heater propane) and have them collect their empty propane tank. This was a small tank that I rolled to my driveway for their driver to pick up and was charged $300 bucks for removal! $427 total just to end the service. What a scam...good riddance!
******** customer service. Takes over an hour to reach service *********** over 1 1/2 weeks w no propane as they try to figure out service issue and appts. No followup. Would not recommend to anyone.
We had been a customer since 2014 when we purchased our home, but recent events have forced us to terminate our relationship with AmeriGas. AmeriGas repeatedly sent us messages about improving the customer experience, yet their policies do exactly the opposite and we had a horrible experience. In short, they billed us $624.37 this year for a 10-minute safety check and no gas.For the second year in a row, the propane tank that we lease from Amerigas ($131 annually) ran empty even though we are in the automatic delivery progra... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.1 star rating with 1,099 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 6:00 p.m.