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AmeriGas Propane
- Propane
- Palmer, MA
About this business
Location details
1162 Park St, Palmer, MA, 01069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We've had positive experiences with Amerigas. *********** is responsive. Website is easy to use, best for placing orders. Text messages provided concerning order status. Price is typically lowest in our area.
I put in a request for a fill the beginning of the week and my tank was filled on Friday!Delivery was handled by *********************.He read my note requesting a call before delivery and actually called an hour before his arrival! He was kind, friendly and knew his job! We will use Americagas again and hope ***** remains our delivery person!
This review is for AmeriGas Maintenance Scheduling and Field Maintenance. ********* named **** initiated calls and answered calls for my questions. He was a highly professional, helpful, friendly individual. It turned out that my account was in a different service area from Seans. No problem, ********* ***** picked up the issue and responded by sending a very competent, communicative, and driven to do the right thing, person. One happy to serve technician named *****. ***** diagnosed the leak and took immediate action. He ra... read more
Getting to the right people to resolve an issue is a nightmare. Obviously the customer service is all overseas and/or they only hire people who speak minimal English. BUT - I will say once we got through that maze of human interaction (which took us over 2 weeks of calling), the local customer service people here in Jacksonville FL did an excellent job of quickly resolving our issue. Samantha, our customer service tech, immediately understood our problem and within minutes had our solution. Then Chris H. arrives and installs... read more
I have been an AmeriGas customer since 2006 and to say that anything they offer is customer service is an absolute joke. This is the worst company I have ever dealt with. The only reason I stuck with them for so long is because no other service was available to me in my area. Their per gallon amount is almost $2.50 higher than the company I just signed up with, and this is the rate for a customer who has been with them for literal decades. And to top it all off theyre charging a removal fee of $420. $121 of that fee is a dis... read more
Worst company and customer service. Was a customer for 13 years (way too long). This spring I was quoted $4.85 per gallon so I started calling around switched to a local company that charged me $1.88 per gallon. Called Amerigas to come pick up their empty tank (this actually took 4 phone calls, two emails, an online chat, and about 90 minutes of gold time on the phone) and they are charging me a pick up fee of $420. If you move into a house with an Amerigas tank, switch immediately
Amerigas doesn't deserve a 1 star, it deserves 0 stars. The worst company you will ever encounter. Just don't put yourself though the pain. What to expect, hours on the phone waiting to talk to someone, multiple calls and waiting to resolve concerns, and when you finally say enough is enough, expect a bill of $430+ for them to come to your house and pickup their tank which takes all of 15 minutes to load. All other propane companies in my area charge $129 (a normal fee). In my opinion, that are fraudulent and their practices... read more
Ive disconnected my service 3 times now on a home we were renting and Im still getting billed..currently on hold at minute 45 again, on my 8th time trying to get this resolved. And no, I cant schedule a call back on Thursday, last time I did that and my assistant answered the phone you told her she wasnt authorized..
This company has been cheating us out of propane for years now. They charge double what another propane company has quoted me, and when I asked Amerigas to relinquish its tank so we can use another company, they refuse!!We then asked them if we could buy the tank from them so that we can then use another company and again, they refused! How is this not a monopoly? As a customer and consumer, we should be able to use whatever propane company we choose, but Amerigas will not let us accomplish this. Please do something about th... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.3 star rating with 1,189 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open at 9:00 a.m.