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Aqua Living Factory Outlets
- Hot Tub & Pool
- Matthews, NC
About this business
If you’re in the Charlotte area and are looking for a spa, check out the Aqua Living outlet. What differentiates Aqua Living from the competition is that we are a manufacturing company, not a dealership. Because of this, our customers enjoy the most competitive price possible—no markups, no changing prices, no inflated overhead and no need to negotiate at our Charlotte hot tub store. Plus, all our products are proudly made in the United States.
Location details
9201 E Independence Blvd, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I purchased a hot tub from John back in 2020 and had a good experience. Price is obviously the biggest benefit here, but having a real person to interact with is a huge plus. Our tub in 2020 did arrive with a defective pump but even during Covid we got a replacement pump and a tech to install it sent out in fairly short order. After the repair it worked great. Five years later, moved to a new house and went back to John to buy a new tub, basically same model, no hesitation.
My husband & I bought our hot tub back back in 2021, it has been one of the best investments for us! We enjoy it, find it super relaxing and even have friends & neighbors over, while having a drink, listening to music or watching the game on TV. John is most helpful in answering any questions we have ever had. He's friendly, not pushy & gives great customer service!
Awesome, awesome , awesome! We absolutely love our new Carlton hot tub and John was phenomenal! Very helpful and knowledgeable. Highly recommend this company.
My husband and I bought our first hot tub this summer from Aqua Living. Amazing enough, this was the first stop we made to look at hot tubs and found no reason to look any further. John, our sales rep, was very informative without any pressure to purchase. The process went smooth from beginning to end. It took about 6 weeks for delivery, which was within the 6-8 week time frame delivery that John had told us. This gave us time to prepare our backyard just the way we wanted it while awaiting the hot tub to complete it. W... read more
The spa came in Thursday, my electric people said that the spa has a problem, but no one will help. I have contacted a lawyer. Well one week later still not running, but under warranty for one year, and they want my card to cover parts that they might be need is what I was told , very poor service also I don't think I am the only one call there service line and wait for ever or ask for a call back that never comes .I am going to pay for a real service to come fix it
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 4.9 star rating with 88 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is open now. It will close at 6:00 p.m.