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3199 Sweeten Creek Rd, Asheville, NC, 28803, United States
Get directionsMy aunt and mother have both lived at Arbor Terrace for almost a year. We are so very pleased with the conscientious staff and lovely environment. From careful medicine dispensing, to a lovely dining experience 3x's daily, to a range of festive, engaging activities, Arbor staff enfold residents in loving care. Highly recommend!!
Business response:
Thank you for sharing such a thoughtful review. We’re delighted to hear that your aunt and mother are both thriving at Arbor Terrace Asheville and that our team has made such a positive impression. From dining and medication support to festive activities, it’s wonderful to know their days feel full and engaging. We truly appreciate your recommendation and your trust in us to provide loving, attentive care.
I went on a tour of Arbor Terrace for my husband with dementia. The facilities are lovely, very homey. All the staff were warm and welcoming. Debra Campbell was incredible. She spent a lot of time with us even after it became apparent that the wait list was too long for our needs. Debra referred us to other facilities in the Asheville area. She talked to us about local resources for folks with Alzheimer'/dementia. She acted more like a social worker than an admissions person. She ultimately referred us to an Arbor Terrace f... read more
My father did not have a positive experience at Arbor Terrace Asheville's memory care unit. He was evicted from the facility at 10 pm on a Sunday night. Their staff called me at 928 pm, I returned their call at 937 pm to learn that he had had a very bad day. Apparently three staff members forced him to shower earlier in the day, which cause extreme agitation. He became again agitated when staff refused to give him an ensure after passing out ensures to other residents. He did not understand why he could not have one also. He... read more
Business response:
We appreciate you bringing this situation to our attention. Your feedback is important, and we want to ensure it is reviewed at the appropriate level. When you’re able, please contact our Vice President of Operations, Diahn Harrison, at 773-666-3113 to talk further.
Arbor Terrace Asheville has a 4.9 star rating with 44 reviews.
Arbor Terrace Asheville is open now. It is open 24/7.