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Arbor Terrace Asheville

4.9

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Location details

3199 Sweeten Creek Rd, Asheville, NC, 28803, United States

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4.953 reviews
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Samantha D.'s profile image
Samantha D. 
rating
a month ago

I recently visited Arbor Terrace Asheville and had a great experience. The community was clean, well-maintained, and had a welcoming atmosphere. The team members I met were friendly and helpful, and it was nice to see residents engaged in activities and enjoying their day. Overall, I left with a very positive impression and would recommend visiting Arbor Terrace Asheville if you're exploring senior living options. 

Business response:

Thank you for the kind words and the recommendation! We're so glad your visit to Arbor Terrace Asheville left a positive impression. It's wonderful to hear that our team made you feel welcome and that you saw our residents thriving. We'd love to welcome you back anytime! 

Elise F.'s profile image
Elise F. 
rating
9 months ago

My aunt and mother have both lived at Arbor Terrace for almost a year. We are so very pleased with the conscientious staff and lovely environment. From careful medicine dispensing, to a lovely dining experience 3x's daily, to a range of festive, engaging activities, Arbor staff enfold residents in loving care. Highly recommend!! 

Business response:

Thank you for sharing such a thoughtful review. We’re delighted to hear that your aunt and mother are both thriving at Arbor Terrace Asheville and that our team has made such a positive impression. From dining and medication support to festive activities, it’s wonderful to know their days feel full and engaging. We truly appreciate your recommendation and your trust in us to provide loving, attentive care. 

Anne C.'s profile image
Anne C. 
rating
2 years ago

I went on a tour of Arbor Terrace for my husband with dementia. The facilities are lovely, very homey. All the staff were warm and welcoming. Debra Campbell was incredible. She spent a lot of time with us even after it became apparent that the wait list was too long for our needs. Debra referred us to other facilities in the Asheville area. She talked to us about local resources for folks with Alzheimer'/dementia. She acted more like a social worker than an admissions person. She ultimately referred us to an Arbor Terrace f... read more

Lorie M.'s profile image
Lorie M. 
rating
7 months ago

My father did not have a positive experience at Arbor Terrace Asheville's memory care unit. He was evicted from the facility at 10 pm on a Sunday night. Their staff called me at 928 pm, I returned their call at 937 pm to learn that he had had a very bad day. Apparently three staff members forced him to shower earlier in the day, which cause extreme agitation. He became again agitated when staff refused to give him an ensure after passing out ensures to other residents. He did not understand why he could not have one also. He... read more

Business response:

We appreciate you bringing this situation to our attention. Your feedback is important, and we want to ensure it is reviewed at the appropriate level. When you’re able, please contact our Vice President of Operations, Diahn Harrison, at 773-666-3113 to talk further. 

Frequently asked questions about Arbor Terrace Asheville

How is Arbor Terrace Asheville rated?

Arbor Terrace Asheville has a 4.9 star rating with 53 reviews. 

When is Arbor Terrace Asheville open?

Arbor Terrace Asheville is open now. It is open 24/7.