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Arhaus
- Furniture Stores
- Henrico, VA
About this business
Location details
11732 W Broad St, Henrico, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
RecommendedWe had the best experience at Arhaus of Richmond. There was no sales pressure at all. The designer Marty Thompson took her time in getting to know our tastes and even came out to our house to measure and give suggestions. The delivery crew was the best I’ve ever worked with. Extremely professional and reliable. Marty also came out to assist with furniture placement. The furniture is top quality and I love every unique piece. I highly recommend Arhaus.
DO NOT BUY! Purchased a black dining table, very overpriced but loved the table so I took the plunge. Received the table and read online that the required cleaning was with a DRY SOFT CLOTH, seriously, after only 6 months (little use) and cleaning with a dry soft cloth, I found that the finish is fading in areas to almost white. Called customer service and of course "there is nothing they can do for me...the finish is not covered!!!!!!!!!!!!!!!!! This seems to be a common response to any and all problems with this company, ... read more
Business response:
Hello Carol — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to know that standard was not met in your interaction with us in regards to servicing your table. We take your feedback seriously and if you would like to discuss your experience further, please don't hesitate to reach out to us at socmediaresolution@arhaus.com with your order number + contact information and you will be connected with a Corporate Manager. We would welcome the opportunity to resolve any issues.
Awful experience dealing with Arhaus. Poor customer service unless you’re willing to skip to regional management with complaints. Read the reviews of Arhaus generally and you will see the same problems we had, and the reviews go back years: complete inability to track the movement of their furniture, delay after delay, store managers who don’t do anything (“It’s out of my control” is what we were told!). You talk to someone one week and they tell you something. Three weeks later you talk to someone else and they tell you so... read more
Buyer Beware! Do not buy from Arhaus! Terrible customer service and the furniture is garbage for the price you pay. We have had our couch for 3 years and it has broken twice now. You would think this was high quality furniture but it is not. The first time the couch broke they ordered the wrong parts to fix it and had to reorder them. Which meant rescheduled appointment times. It took a long time to finally get it fixed. I could get past that one. The second time however has been a nightmare! Communication is terribl... read more
Business response:
Hello Kerri — Thank you for reaching out. Could you please provide your order number + contact information to social@arhaus.com, so we can have a team member reach out?
I bought a Baldwin sofa in 2010 for almost $2,000. It was rarely used until 2017. In 2019 I noticed the cushions had sunk, which causes hip pain when sitting on it. Also, the pillow inserts do not fit the pillow covers. I called customer service, they had a technician come out, and ultimately replaced the cushions and the technician said to just fluff up the pillows (which doesn't work). The cover for the pillow is clearly larger than the insert.In 2020 again the cushions sank. This time the technician that came out look at ... read more
Business response:
Hello Mary - Thanks for reaching out. Could you please provide your order number + contact information to social@arhaus.com so we can have a team member reach out?
We purchased a sofa about 5-6 years ago. Overrated junk in my opinion. Feathers always coming out. Cushions don’t hold shape. A lot of money for not much furniture
Frequently asked questions about Arhaus
How is Arhaus rated?
Arhaus has a 3.9 star rating with 77 reviews.
When is Arhaus open?
Arhaus is closed now. It will open at 10:00 a.m.