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Arhaus
- Furniture Stores
- Lexington, KY
About this business
Location details
104 Summit At Fritz Farm, #130, Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
RecommendedGreat customer service and quality products. We are highly enjoying our Rio dining table with bench and accent chairs.
RecommendedI recently purchased the Kipton leather sofa and matching leather chair in Florence Chocolate and I could not be more pleased. The service at the Lexington store was wonderful and I would highly recommend ARHAUS if you want quality pieces that stand up to the test of time.
Business response:
Hello Donna - Thank you for the 5 stars! We take great pride in our products, as well as our associates. We appreciate your business!
Recommended
We ordered two custom sofas, with a quoted delivery time of 8 weeks. I padded that to allow for 10 weeks - as these were needed by a specific time. At the 8 week mark, I reached out by email and got no response. I reached out a second time via email and was told one sofa was at least two weeks late, the other would be an additional 8 weeks! I immediately replied and explained our predicament and got no response. After calling the customer service line, I received a call from the store rep who stated they never guarantee ... read more
Business response:
Hello Shannon — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to know that standard was not met in your interaction with us regarding follow up on your order placed. . If you would like to discuss your experience further, please don't hesitate to reach out to us at socmediaresolution@arhaus.com with your order number + contact information and you will be connected with a Corporate Manager. We would welcome the opportunity to resolve any issues.
Customer service has not responded to my issues.
Bought a kitchen table and chairs, they said 8 weeks and they would call, after 10 weeks my wife called and they said it was in. They set up our delivery for Saturday and said they would send a 2 hour window....they never sent it had to call again. These 2 idiots show up and barely speak English, they put the table and chairs together and left. My wife comes home and said the chairs didn’t look right and when she moved it a screw fell out on the floor. We also found 2 screws driven up through the cushions and the cushions we... read more
Business response:
Hello Tim—Thank you for reaching out. Could you please provide your order number + contact information to social@arhaus.com so we can have a team member reach out?
Locked the doors in our face 10 minutes before closing time this evening. Rude and unprofessional.
Frequently asked questions about Arhaus
How is Arhaus rated?
Arhaus has a 4.1 star rating with 77 reviews.
When is Arhaus open?
Arhaus is open now. It will close at 7:00 p.m.