Arhaus

Marc D 

on Google

6 months ago

Horrible experience. I ordered furniture for 13k back in May. Delivery estimate for mid July. I’ve been emailing the design consultant who placed my order for the past few weeks with no response. I call the store today only to realize he had left the company in early June and that my furniture hasn’t been delivered because no one picked up my order. The store has nice furniture but unfortunately has unprofessional staff and management. Not my first bad experience with Arhaus. With my previous order, the consultant also wou... read more

Maruchi Gonzalez 

on Google

3 months ago

I bought a few items from Arhaus Coral Gables back in September 2024. My sales person, Mariana Tarajano, was amazing! She made the buying process smooth and hassle-free. She has a great way of building rapport and she made me feel so welcome and comfortable through the buying process. So, from me, she gets 5 stars, and if you ever go to this store do yourself a favor and ask for Mariana! She will make your experience at Arhaus exceptional. Having said that, I don't feel the same way about Arhaus itself and that's the reaso... read more

MD 

on Google

5 months ago

I’ve had a nightmare experience with this company. Do yourself a favor and don’t invest a penny at their store. After paying 13+k, I totally regret having chosen this company that poses as luxury furniture but operates at standards worse than low budget furniture company. If I were to go back I would choose RH rather than this fake luxury brand. 1. My order was placed in May 2024. The order was not followed through because the sales agent didn’t work there anymore. No follow up by any other agent until I had to contact the... read more

Rommel Paredes 

on Google

a month ago

I’m so sad about what happened with our dream bedroom set, me and my wife went to Arhaus to look for our dream bedroom and we find it , the Astor we bought it back in November and the delivery was a week later everything was looking great until they told me that the set didn’t bring the hardware and that we have to wait for another set on another day, Well we waited a month and they still haven’t shipped the new set then we call the store and they say we have to keep waiting for about 3 more weeks and we ask if they can do... read more

Kathy Mandato 

on Google

2 months ago

AVOID BUYING FURNITURE HERE. The customer service is horrible. I ordered thousands of dollars worth of furniture and it has been one debacle after another. Unfortunately, I am still waiting on multiple pieces of furniture. I flew to Miami yesterday ONLY for the purpose of taking delivery on a sofa scheduled for today. I found out this morning that the order was canceled by someone at the Arhaus store. I cannot imagine why and received no notification from anyone that my order had been canceled! It is entirely paid for ... read more