Arhaus The Loft

Valerie Leconte 

on Google

4 months ago

Do NOT ever buy from here they will lie to you just to get a sale. I worked with Kelli on a light fixture that cost over $2000. She said, although they couldn’t plug it in to test it that they validate that their lights even with an issue can all be fixed with a licensed electrician so we purchased a light chandelier the solitaire 60 inch for $2233 I took it to three electricians and a light fixture specialist, who all advised that this light isn’t repairable at all, even after changing the parts and all the wiring . We wou... read more

Jigna Patel 

on Google

a month ago

HIGHLY recommend this place. They have incredible furniture at a deeply discounted price. The staff are all fantastic. We worked a ton with Wendy and she was nothing but kind and helpful in guiding us with pieces that would work well in our space. 

Nicky Hearts 

on Google

a month ago

My husband and I visited this Arhaus location to look for dining room chairs and were very disappointed with the level of customer service. We walked around the store multiple times and noticed two associates sitting on their phones, avoiding eye contact, and never once acknowledging us or offering assistance. What made the experience more upsetting was seeing other customers enter the store and receive immediate greetings and help, while we were completely ignored. This made us feel uncomfortable and unwelcome, as if we we... read more

Sim M 

on Google

2 years ago

There are a lot of pretentious "high end" furniture stores out there but I can say Arhaus deliveres quality and so far, their customer service has been excellent. This holds true for their outlet as well. Store Manager Kelsey gets credit for that! The Loft (located inside the mall) is an outlet where you have a good chance of finding your sought-after pieces at discounted prices. They also have seasonal sales across the store. These pieces have either been returned by customers (for whatever reason) or have some defect. Bigg... read more

Joshua Hill 

on Google

7 months ago

I picked up a couple stools for my parents here. The people inside were very nice and quick to help. They gave me easy directions to the loading dock where they wrapped up the stools and loaded them into my car for me. The two men who loaded the stools were very professional.