Aspen Dental - Annapolis, MD

4.2

Annapolis, MD

About this business

Dental

Location details

2488 Riva Road, Annapolis, MD, 21401, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 6:00 p.m.
Tue	07:30 a.m. to 5:30 p.m.
Wed	07:30 a.m. to 5:30 p.m.
Thu	07:30 a.m. to 5:30 p.m.
Fri	09:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.2117 reviews

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Liz W.

3 hours ago

Went to Aspen Dental in May 2025 complaining of a toothache, they did an exam and then made me sit down with a financial person who told me I needed 20 grand worth of dental work, told me I needed a root canal which I had to pay $3200 in advance and they couldnt schedule for 2 weeks. My insurance company said I should have only paid $240 and they refuse to give me refund even though they were paid by insurance also. Fraudulent billing practices, this place is all about money and not about patient care.

Norman S.

a month ago

Aspen Dental is like a used car dealership, they promise the world and then when there is an issue, there is no one to discuss it with and no solution. When signing you up they promise that you can walk in any time with a dental emergency, well that is not the case. My dog got ahold of my dentures and I need emergency repairs, the dentures are cutting my mouth now. I called them to schedule an appointment and due to have a no call no show for a scaling that I have already paid for, they cannot schedule me an appointment. The... read more

Business response:

Norman, we’re truly sorry to hear about your experience and that you were in pain. We always aim to accommodate urgent situations as quickly as possible, and we regret that we weren’t able to get you in right away. Please know that patient care and comfort are very important to us. Thank you for your feedback, it helps us improve. -The Customer Service Team

Joseph P.

a year ago

I am having a dental emergency. A cap came off one of my upper incisors and I called on Monday November 18th and scheduled an appointment at the Annapolis office for noon on Friday November 22nd. I missed a call from Erica on Thursday morning. She left a voicemail that said she was calling to get verbal confirmation for my appointment on Friday and asked that I call back. I called back on the number that she gave and it took me to an automated attendant. I went through the prompts and the automated attendant told me my ... read more

Business response:

We are very sorry to hear this, Joseph. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Annapolis. If you would like to speak with them in the future, please let us know.

Ya Boi F.

a year ago

Dr.Kim was really nice, very patient, and informational. The only reason why I would consider anyone to go here. My experience with this clinic as a whole was doodoo. They advertised bubbly friendly staff and I didn't not get to experience that. Though the older folks did seem to love the staff I wouldn't say my experience is true for all but speaking just on mine. The x-ray was really rough felt like I was being manhandled through the process. "Open - Bite - Close" while shoving hard plastic around my teeth with a weig... read more

Business response:

We’re sorry for any frustration you experienced, Ya. We appreciate your feedback. Thanks for taking a moment to let us know about your experience and sharing your feedback with us so that we can continue to improve patient experiences.

K C.

a year ago

Aspen wrote up an overpriced and unnecessary dental plan for me. Unexpected me to follow it and pay them thousands of dollars. They even wanna charge $35 for a mouth rinse! Front desk management is unprofessional

Business response:

We are sorry that the experience didn't live up to expectations. If you have any questions about the care plan you received, please don't hesitate to reach out to the team.