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Aspen Dental - Apple Valley, MN
- Dentists
- Apple Valley, MN
About this business
Location details
14750 Cedar Ave., STE 110, Apple Valley, MN, 55124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 5:30 p.m. | |
| Wed | 08:00 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 5:30 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great staff and trustworthy care plan. I appreciated everything they did for me. will be returning regularly. Glad I found a great dentist environment.
Business response:
I’m glad you had an overall positive experience, Sarai!!! Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. -Garlen, ADMI
Paid for the "custom elite" package which is supposed to be the top of the line option with a 7 year warranty. I've had a tooth completely just fall out of the denture FOUR SEPARATE TIMES!!! Not even the same tooth! When I called to ask about it and to get in to get it fixed (because it was poorly made poor quality denture) I was told they won't help me because of a past due balance (which I disputed since I had a long conversation with Olivia when I first started this and told her I wanted to pay everything up front with mo... read more
Scheduled an appointment for 9am, 1.5 hours later, I still haven't been seen. What's the point of having an appointment schedule if it will not be at that time?
Business response:
We strive to ensure every patient has the best possible experience and apologize for the wait time you encountered, Tyler. Thanks for taking a moment to share your feedback with us, so we can work to improve future visits.
I went to Aspen Dental to get dentures. they took impressions and next appointment they pulled 14 teeth at one time and immediately put my dentures in. wasn't sure what to expect so I went with it. I've now had my teeth roughly five years and have had nothing but problems with the top ones cracking. I've had them in to be fixed at least 6-7 times with the last time being changed over $250. Also, they are not sharp at all. I have had issues taking a bite of toast, sandwich and many other items I should be able to eat with no ... read more
Business response:
I am very sorry to hear this, Marcy. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Apple Valley. If you would like to speak with them in the future, please let us know. - Garlen
What kind of business does not answer their phones during the day to take a schedule? I Tried 3 times, left messages multiple times, they don't need my business, they need review their business model and maybe hire staff!
Business response:
I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Apple Valley. If you would like to speak with them in the future, please let us know. Thank you. – Garlen
not happy. got my mouth scanned for permanent dentures. waited two weeks. came in for another appt and they had to rescan ok. waited another two weeks. came in for the appointment and was told my permanent dentures were not there yet because of shipping issue. After two weeks of calling and getting a message the phone system is down. I went into the office. I asked if my permanent dentures were there and they told me they were not there. the phones and computer system are still down. I paid a lot of money for these ... read more
Business response:
We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We are open at all offices for existing patients and we will be scheduling new patients shortly.
This office is horrible. I went in because I had a broken tooth. After X-rays I advised that I needed to have several teeth removed. I opened a Care Credit to pay for the services at which time they billed my account $1400. The day before the surgery I was advised that they might need to reschedule do to the surgeon not being able to get a flight to MN. They also advised they would call me that afternoon. The day of the appointment I received a text message that they would need to reschedule due to the office closing early. ... read more
Business response:
I'm so sorry to hear this, Sharon, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Horrible dentist office my husband came in for a painful tooth he just wanted pulled one tooth they had to take dozens of X-rays and tell him all his problems without paying attention to what he came in for He only wanted 1tooth pulled well they couldn't pin point which it was as the 2 other teeth needed pulling too o and here's the bill over $800!!! And you need to pay that before we can make appt. he came in for one tooth I was sitting in the waiting room waiting for 2 hrs and every patient that came they pushed them if t... read more
Business response:
I'm sorry it wasn't the experience you both were anticipating, Annika. The Customer Service Team would appreciate the opportunity to learn more and address these concerns directly with the office: 1-866-767-0890. – Mitch, ADMI
Frequently asked questions about Aspen Dental - Apple Valley, MN
How is Aspen Dental - Apple Valley, MN rated?
Aspen Dental - Apple Valley, MN has a 4.3 star rating with 553 reviews.
When is Aspen Dental - Apple Valley, MN open?
Aspen Dental - Apple Valley, MN is closed now. It will open on Monday at 9:00 a.m.